Job summary
Job post source
This job is directly from Work from Home.
Job overview
The Remote Customer Experience Assistant role involves providing customer support via email, chat, and phone, ensuring timely and professional service to enhance customer satisfaction.
Responsibilities and impact
The candidate will respond to customer inquiries, deliver personalized solutions, document interactions in CRM systems, collaborate with internal teams to resolve issues, and maintain high customer satisfaction through proactive communication.
Compensation and benefits
The position offers competitive compensation with potential performance-based incentives, flexible scheduling, 100% remote work, ongoing training, coaching, and professional development opportunities.
Experience and skills
Preferred qualifications include prior customer service or virtual support experience, excellent communication skills, strong organizational abilities, tech-savviness, and a reliable internet connection.
Career development
The job provides ongoing training, coaching, and professional development within a supportive, growth-focused team environment.
Work environment and culture
The company promotes a supportive and inclusive culture that values diversity and fosters growth in a remote work setting.
Job location and travel
This is a 100% remote position with flexible scheduling options.
Unique job features
The role is distinguished by its fully remote nature, flexible scheduling, and emphasis on personalized customer solutions and team collaboration.
Company overview
Work From Home is a company specializing in providing remote work solutions, tools, and services to support businesses and individuals in creating efficient and productive work-from-home environments. They generate revenue through software subscriptions, consulting services, and partnerships with organizations seeking to optimize remote work operations. Founded during the rise of remote work trends, the company has played a pivotal role in enabling flexible work models and fostering innovation in virtual collaboration. Their mission focuses on empowering a global workforce with seamless remote capabilities.
How to land this job
Position your resume to highlight your experience in customer service, especially in remote or virtual environments, emphasizing your ability to communicate effectively via email, chat, and phone.
Focus on showcasing your problem-solving skills, attention to detail, and ability to manage multiple tasks efficiently, as these are critical for handling diverse customer inquiries and ensuring satisfaction.
Apply through multiple channels including Work from Home's corporate career page and LinkedIn to maximize your chances of being noticed for this remote customer experience role.
Connect with current employees or team members in the customer experience or support division at Work from Home on LinkedIn; use ice breakers like commenting on their recent posts about remote work culture or asking about their favorite part of working in a virtual support team.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'remote support,' 'CRM,' 'multitasking,' and 'problem-solving' to ensure it passes initial screening filters.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts for networking, freeing up your time to prepare for interviews and other job search activities.
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