Job summary
Job post source
This job is directly from University of Arkansas
Job overview
The Computer Support Specialist will provide end-user computer and device support in a higher education environment, ensuring effective support for staff and faculty across various departments.
Responsibilities and impact
Daily responsibilities include managing computer lab operations, deploying end-user computers, and providing support for a range of devices including Windows, Mac, and mobile devices, while also handling specialized requests and maintenance tasks as needed.
Compensation and benefits
The salary for this position is $43,923, with benefits including health, dental, life and disability insurance, tuition waivers, retirement plans, and paid holidays.
Experience and skills
Candidates must have a Bachelor's degree in Information Technology or a related field and at least two years of experience in end-user support, with preferred skills in Windows, macOS, and device management tools.
Career development
Opportunities for professional growth include potential advancement within the IT department and access to training in new technologies and tools.
Work environment and culture
The University of Arkansas promotes a vibrant work environment that emphasizes a healthy work-life balance and values diversity and inclusion.
Company information
Founded in 1871, the University of Arkansas is a leading research institution known for its commitment to education, research, and community outreach, located in a region with a strong economy and quality of life.
Team overview
The candidate will join the Fulbright College IT Support Team, which focuses on providing comprehensive IT support to various departments within the university.
Job location and travel
This position is based on the University of Arkansas campus in Fayetteville, Arkansas, with occasional off-campus support required.
Application process
Applicants must submit a cover letter, resume, and a list of three professional references through the University of Arkansas System Career Site by the closing date.
Unique job features
This role offers unique opportunities to support scientific research and various media studios, along with flexibility in work hours to accommodate occasional after-hours tasks.
Company overview
The University of Arkansas, established in 1871, is a public research university located in Fayetteville, Arkansas. It offers a wide range of undergraduate, graduate, and professional programs across various disciplines, making money primarily through tuition, state funding, research grants, and private donations. The university is known for its strong emphasis on research and innovation, with significant contributions to fields like agriculture, engineering, and business. Notably, the university's Walton College of Business is highly regarded, reflecting its connection to the Walton family, founders of Walmart.
How to land this job
Position your resume to emphasize your experience in providing end-user computer and device support, highlighting any specific tools like Intune, KACE, or Jamf Pro that you are proficient in.
Showcase your knowledge of both Windows and macOS operating systems, as well as your understanding of best practices for computer and device security, which are crucial for this role.
Apply through multiple platforms, including the University of Arkansas's official site and LinkedIn, to enhance your chances of being noticed for this position.
Reach out to current employees in the IT Support Team at the University of Arkansas on LinkedIn to gain insights about the role and the team culture; mention your interest in their projects or ask for advice on the application process as potential ice breakers.
Optimize your resume for ATS by incorporating keywords from the job description such as 'end-user support', 'device management', and 'troubleshooting', ensuring your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, making it easier to tailor your resume, identify relevant job postings, and network effectively, allowing you to focus on your job search.
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