Job summary
Job post source
This job is directly from K2 Services
Job overview
The Service Desk Lead at K2 Services is a leadership role responsible for managing onsite technical support services and ensuring high customer satisfaction.
Responsibilities and impact
The role involves supervising the onsite support team, managing daily operations including incident management and hardware/software installations, coaching the team, conducting performance evaluations, and driving continuous improvement initiatives in support processes.
Experience and skills
Requires 8+ years in IT support with at least 3 years in management, preferred bachelor's degree in IT or related field, ITIL certification, and experience with ticketing and IT service management tools.
Work environment and culture
The company values respect, accountability, collaboration, innovation, and service orientation, fostering a culture of innovation and excellence within the team.
Job location and travel
The role requires daily in-office presence to manage onsite support operations.
Company overview
K2 Services is a leading provider of managed IT services and solutions, specializing in legal technology and support for law firms and corporate legal departments. They make money by offering comprehensive IT support, cloud services, cybersecurity, and consulting tailored to the unique needs of the legal industry. Founded with a mission to enhance legal operations through technology, K2 Services has a history of innovation and a strong reputation for reliability and expertise in legal IT solutions.
How to land this job
Position your resume to highlight leadership in onsite technical support, emphasizing experience managing support teams and service delivery operations at scale.
Focus on showcasing skills in incident management, process optimization, and driving continuous improvement initiatives related to onsite support.
Apply through multiple channels including K2 Services' corporate career site, LinkedIn job postings, and specialized IT job boards to maximize exposure.
Connect with current K2 Services employees in the onsite support or IT service management divisions on LinkedIn; use ice breakers like asking about recent improvements in their onsite support processes or their approach to team leadership.
Optimize your resume for ATS by incorporating keywords from the job description such as 'onsite support operations,' 'incident management,' 'team leadership,' 'ITIL,' and 'customer satisfaction' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts, and optimize your resume for ATS, freeing you to focus on preparing for interviews and networking.
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