Job summary
Job post source
This job is directly from Level AI
Job overview
The Enterprise Customer Success Manager at Level AI will play a crucial role in enhancing customer engagement and driving growth through AI-driven solutions.
Responsibilities and impact
Responsibilities include managing customer portfolios, driving product adoption, monitoring customer health, conducting business reviews, advocating for customer needs, and providing internal feedback.
Compensation and benefits
Compensation is market-competitive and based on the candidate's skills and aptitude.
Experience and skills
Candidates should have 6+ years of experience in customer-facing roles, be eager to learn, data-driven, and process-oriented.
Career development
Opportunities for growth include working with cutting-edge technologies and collaborating with experienced professionals from major tech companies.
Work environment and culture
The culture at Level AI emphasizes learning, collaboration, and innovation in a dynamic startup environment.
Company information
Founded in 2019, Level AI is a Series C startup based in Mountain View, California, focused on transforming contact centers through AI technology.
Team overview
The team consists of experienced professionals from leading tech companies, fostering a collaborative and innovative work environment.
Job location and travel
This position is remote in the US, allowing for flexibility in work location.
Unique job features
This role offers the chance to work with advanced AI technologies and contribute to shaping the future of enterprise applications.
Company overview
Level AI is an innovative technology company specializing in artificial intelligence solutions for customer service and support. They make money by offering advanced AI-driven tools that enhance customer interactions, streamline workflows, and improve overall service efficiency for businesses. Founded by Ashish Nagar, the company has quickly gained recognition for its cutting-edge technology and commitment to transforming customer service through AI.
How to land this job
Tailor your resume to showcase your experience in customer success and relationship management, emphasizing your ability to drive product adoption and customer retention.
Highlight any experience you have with data-driven decision-making and process improvement, as these are key aspects of the role.
Apply through various platforms, including Level AI's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the customer success division at Level AI on LinkedIn to learn more about the role and the company culture; you could mention your interest in their work with AI or ask about their experiences at Level AI.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer success,' 'data-driven,' and 'process management' to ensure your resume passes initial screenings.
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