Job summary
Job post source
This job is directly from Caris Life Sciences
Job overview
The Executive Tech Support Specialist at Caris Life Sciences provides advanced technical support to executives and VIPs, ensuring seamless IT operations and enhancing executive productivity through proactive issue resolution and exceptional service.
Responsibilities and impact
The role involves providing onsite and remote IT support to executives, independently resolving complex technical issues, coordinating technology deployment and upgrades, proactively preventing technical problems, communicating technical information clearly to non-technical users, liaising between support teams and executives, maintaining support documentation, and participating in on-call rotations and occasional off-hours work.
Experience and skills
Candidates must have at least 7 years of end user support experience including 2+ years supporting executives, strong communication and interpersonal skills, problem-solving abilities, knowledge of computer hardware/software, experience with O365, Azure, Intune, JAMF, Windows and Mac OS, and familiarity with Agile and ITIL frameworks; healthcare or life sciences experience and a bachelor's degree are preferred.
Work environment and culture
Caris Life Sciences fosters a mission-driven culture focused on innovation, compassion, and improving human health, emphasizing professionalism, confidentiality, and proactive service excellence in a fast-paced environment.
Company information
Caris Life Sciences is a pioneering company in precision medicine and molecular science, dedicated to transforming cancer care and advancing healthcare through AI and innovative technologies.
Unique job features
The position offers a unique white glove IT support experience tailored to executives, involving proactive issue prevention, cross-functional collaboration, and handling sensitive data with high confidentiality.
Company overview
Caris Life Sciences is a leading biotechnology company specializing in molecular profiling and precision medicine. They generate revenue through diagnostic services, including comprehensive genomic profiling and AI-driven molecular testing, which help in personalized cancer treatment. Founded in 2008, Caris has pioneered innovative approaches in oncology, integrating cutting-edge technology to improve patient outcomes. Their commitment to advancing precision medicine has positioned them as a key player in the biotech industry.
How to land this job
Tailor your resume to highlight your extensive experience in providing white glove technical support to executives and VIPs, emphasizing your advanced troubleshooting skills and ability to communicate complex technical issues clearly and simply.
Focus on showcasing your proactive approach to problem-solving, your experience coordinating technology deployments, and your ability to act as a liaison between technical teams and executive offices, ensuring seamless issue resolution.
Apply through multiple channels including Caris Life Sciences’ corporate careers page, LinkedIn job listings, and other reputable job boards to maximize your application visibility.
Connect with current Caris Life Sciences employees in IT support or executive services on LinkedIn; use ice breakers like commenting on the company’s mission to transform cancer care or asking how they maintain high service standards for executives.
Optimize your resume for ATS by incorporating keywords from the job description such as 'executive support,' 'ITIL,' 'ServiceNow,' 'Intune,' 'proactive troubleshooting,' and 'VIP technical support' to ensure your resume passes initial screenings.
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