Job summary
Job post source
This job is directly from The TJX Companies, Inc.
Job overview
The Engagement Coordinator at The TJX Companies leads frontline teams to enhance customer satisfaction and loyalty while supporting team development and operational excellence.
Responsibilities and impact
The role involves promoting a highly satisfied customer experience, training and mentoring associates, managing cash controls, ensuring compliance with policies, maintaining frontline standards, and addressing customer concerns promptly.
Compensation and benefits
The position offers a starting pay range of $14.00 to $14.50 per hour with benefits including associate discounts, 401(k) contributions and match, medical/dental/vision insurance, paid leave, referral bonuses, and various employee assistance programs.
Experience and skills
Candidates should have a high school diploma or equivalent, excellent interpersonal and customer service skills, ability to work flexible schedules, and preferably prior retail or supervisory experience.
Career development
The company emphasizes growth opportunities, training, and development within a supportive and diverse work environment.
Work environment and culture
The TJX Companies foster a diverse, collaborative, and inclusive culture prioritizing employee development and engagement.
Company information
The TJX Companies, a Fortune 100 leader in off-price retail, operates multiple global brands including HomeGoods, TJ Maxx, and Marshalls, offering abundant growth and learning opportunities.
Team overview
The candidate will join a frontline team focused on customer service and operational excellence within the HomeGoods store environment.
Job location and travel
The job is located at the HomeGoods Store 1094 in Prosper, TX, USA.
Unique job features
The role includes unique opportunities to lead frontline teams, influence customer loyalty programs, and work in a dynamic retail environment with a strong emphasis on employee recognition and safety.
Company overview
The TJX Companies, Inc. is a leading off-price retailer of apparel and home fashions, operating globally under brands such as T.J. Maxx, Marshalls, HomeGoods, and Winners. They make money by purchasing excess inventory from manufacturers and selling it at discounted prices. Founded in 1956 as Zayre Corp, the company rebranded to TJX in 1987 and has since expanded internationally, emphasizing a treasure-hunt shopping experience for customers. Their business model focuses on offering high-quality, brand-name merchandise at lower prices, driving consistent customer traffic and loyalty.
How to land this job
Position your resume to highlight your experience in customer service, team leadership, and frontline retail operations, emphasizing your skills in training, mentoring, and driving customer satisfaction.
Focus on showcasing your ability to handle cash controls, manage register operations, and maintain compliance with company policies and labor laws, as these are key responsibilities in the role.
Apply through multiple channels including The TJX Companies' corporate career site and LinkedIn to maximize your visibility and application reach for the Engagement Coordinator position.
Connect with current employees in the HomeGoods division on LinkedIn, using ice breakers such as asking about their experience with TJX's customer loyalty programs or inquiring how they foster team engagement and development on the frontline.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer experience,' 'cash controls,' 'training and mentoring,' 'labor laws,' and 'customer loyalty,' ensuring your resume passes initial screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate applications across multiple platforms, tailor your resume to highlight critical skills, and identify relevant LinkedIn connections, allowing you to focus your energy on preparing for interviews and networking.
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