Job summary
Job post source
This job is directly from Systems Integration Inc.
Job overview
The Field Engineer - Level II at Systems Integration Inc. supports a diverse client base by resolving escalated technical issues and implementing infrastructure changes in a fast-paced MSP environment, serving as a key technical resource.
Responsibilities and impact
The role involves providing escalated support for complex end-user and network issues, managing Microsoft 365 and Windows Server environments, assisting with IT system installations, maintaining backup systems, mentoring Level 1 technicians, coordinating with vendors, documenting service activities, and communicating professionally with clients.
Experience and skills
Candidates need 2-4 years of IT support experience, strong knowledge of Windows 10/11, Microsoft 365, Active Directory, networking fundamentals, endpoint management tools, excellent communication skills, a valid U.S. driver's license, and must pass background and drug screenings; certifications and experience with PSA and documentation tools are preferred.
Company overview
Systems Integration Inc is a company specializing in providing comprehensive IT solutions and services, including systems integration, software development, and IT consulting. They generate revenue by offering tailored technology solutions to government agencies and private sector clients, ensuring seamless integration of complex systems to enhance operational efficiency. Founded in 1992, the company has established a strong reputation for delivering innovative and reliable IT services. A candidate should be aware of their focus on client satisfaction and their expertise in handling large-scale IT projects, which are crucial aspects of their business model.
How to land this job
Tailor your resume to emphasize your experience supporting complex IT environments, focusing on Microsoft 365 administration, Windows Server management, and network hardware troubleshooting as described in the job requirements at Systems Integration Inc.
Highlight your ability to independently resolve escalated technical issues, work with PSA tools like AutoTask, and maintain clear documentation, which are key responsibilities for the Level 2 Field Engineer role.
Apply through multiple channels including the Systems Integration Inc. corporate careers page, LinkedIn job postings, and reputable MSP job boards to maximize your application exposure.
Connect with current Systems Integration Inc. Field Engineers or Operations team members on LinkedIn; start conversations by referencing recent company projects or asking about their experience with MSP client support and escalation processes.
Optimize your resume for ATS by incorporating keywords such as 'Microsoft 365,' 'Active Directory,' 'network troubleshooting,' 'PSA tools,' and 'MSP environment' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate multi-channel applications, tailor your resume with relevant keywords, and identify LinkedIn contacts within Systems Integration Inc., saving you time and increasing your chances of landing the job.
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