Job summary
Job post source
This job is directly from FASHIONPHILE.
Job overview
The Client Services Specialist role at FASHIONPHILE involves providing exceptional customer service in a full-time, onsite position, contributing to the company's mission of revolutionizing the ultra-luxury fashion experience.
Responsibilities and impact
Daily responsibilities include handling inbound and outbound customer communications, resolving issues, processing orders, and collaborating with internal departments to ensure high-quality customer service.
Compensation and benefits
The position offers a starting pay rate of $20.00 per hour, along with medical, dental, and vision coverage, paid time off, a 401(k) plan with a generous match, and employee discounts.
Experience and skills
Candidates should possess excellent communication skills, a positive attitude, and the ability to work both independently and as part of a team, with preferred experience in contact center environments and eCommerce platforms.
Career development
Opportunities for professional growth include training and learning initiatives to expand knowledge of the company and position.
Work environment and culture
FASHIONPHILE values diversity, creativity, and innovation, fostering an environment that embraces change and encourages team collaboration.
Company information
FASHIONPHILE is a leader in luxury re-commerce, focused on making ultra-luxury fashion more accessible while promoting sustainability.
Team overview
The role is part of a growing team in the Lehi, Utah office, contributing to the foundation of this location.
Job location and travel
The position is based in Lehi, Utah, requiring full-time onsite work from Monday to Friday.
Application process
Interested applicants should reach out to FASHIONPHILE for accommodations during the application process if needed, as they are committed to equal opportunity employment.
Unique job features
This role offers the chance to engage with a diverse customer base and contribute to a sustainable fashion initiative.
Company overview
FashionPhile is a leading online platform specializing in the buying and selling of pre-owned luxury handbags, accessories, and jewelry. Founded in 1999, the company has established itself as a trusted marketplace by offering a rigorous authentication process to ensure the authenticity of every item sold. FashionPhile generates revenue through consignment fees and direct purchases of luxury goods, which are then resold at a markup. Notably, the company has partnered with Neiman Marcus, allowing customers to drop off items at select locations, further enhancing its service offerings and market reach.
How to land this job
Position your resume to showcase your strong communication skills, customer service principles, and ability to work both independently and collaboratively, as these are key attributes for the Client Services Specialist role at FASHIONPHILE.
Highlight your experience with eCommerce platforms and any familiarity with contact center environments, particularly with tools like RingCentral Contact Center or Salesforce, to align with the job requirements.
Apply through multiple channels, including FASHIONPHILE's corporate site and LinkedIn, to maximize your visibility and chances of landing the position.
Connect with individuals in the customer service division at FASHIONPHILE on LinkedIn to inquire about the position; potential ice breakers could include asking about their experiences with the company's culture or discussing recent changes in the luxury fashion market.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'customer service,' 'communication skills,' and 'eCommerce,' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored for the position and that you effectively network with the right contacts at FASHIONPHILE.
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