Job summary
Job post source
This job is directly from Luminator Technology Group
Job overview
The Senior Field Service Technician II at Luminator Technology Group is a key technical role responsible for installation, maintenance, and repair of company products, enhancing customer satisfaction and supporting field service growth.
Responsibilities and impact
The role involves serving as a subject matter expert, installing and maintaining equipment, training other technicians, troubleshooting technical issues, documenting work, and fostering customer relationships while traveling regularly to customer sites.
Compensation and benefits
Luminator offers a competitive total compensation package including annual incentives, generous PTO, paid holidays, healthcare, dental, vision, 401k options, and immediate time off accrual.
Experience and skills
Candidates need 4+ years of field service experience or equivalent military electronics experience, knowledge of customer service principles, business and transit systems, valid driver's license, and preferably OSHA training and Microsoft Office skills; a high school diploma is required, with associate or bachelor's degrees preferred.
Career development
The position offers opportunities to train and mentor other technicians, develop technical skills, and contribute to team growth and service success.
Work environment and culture
Luminator promotes an inclusive and diverse culture of excellence with a focus on customer success and safety, requiring adherence to company policies and a drug-free work environment.
Company information
Luminator Technology Group is a global leader in transit, rail, and aerospace technology solutions with nearly 1,000 employees, known for innovation in communications and lighting products for over 90 years.
Team overview
The candidate will join a growing and dynamic Field Service team focused on technical excellence and customer service.
Job location and travel
The role requires regular travel to customer locations and is primarily office-based unless otherwise specified.
Unique job features
The job includes hands-on technical service, training responsibilities, mentorship, and involvement in projects like upgrades and new installations, emphasizing customer satisfaction and process improvement.
Company overview
Luminator Technology Group specializes in designing and manufacturing advanced lighting, display, and passenger information systems for the mass transit industry. They generate revenue by providing high-quality, reliable solutions to transit authorities and vehicle manufacturers worldwide. Founded in 1928, the company has a long history of innovation and has grown through strategic acquisitions, expanding its product portfolio and global reach. Their commitment to enhancing passenger experience and safety has established them as a leader in the transit technology sector.
How to land this job
Tailor your resume to emphasize your expertise as a Senior Field Service Technician, highlighting your hands-on experience with installation, maintenance, and repair of complex hardware and software systems, as well as your role as a subject matter expert and mentor to junior technicians.
Focus on showcasing your customer service skills, ability to train others, and experience in troubleshooting and resolving technical issues on-site, which are critical to improving customer satisfaction and retention for Luminator.
Apply through multiple channels including Luminator Technology Group's official corporate career site and LinkedIn to maximize your visibility and chances of being noticed for this role.
Connect with current employees in the Field Service division at Luminator on LinkedIn; when reaching out, use ice breakers like commenting on recent company innovations, asking about team culture, or inquiring about key challenges in the field service role to engage meaningfully.
Optimize your resume for ATS by incorporating keywords from the job description such as 'field service technician,' 'installation,' 'troubleshooting,' 'customer service,' 'training,' and 'preventive maintenance' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate the customization of your resume, identify all relevant application portals, and find LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill enhancement.
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