Job summary
Job post source
This job is directly from Housing Works
Job overview
The Customer Engagement Associate is responsible for providing excellent customer and donor services while maximizing sales and supporting daily store operations.
Responsibilities and impact
Daily tasks include opening and closing the store, ensuring compliance with policies, training staff, maintaining store standards, and promoting customer service and store events.
Compensation and benefits
Compensation is $17 per hour, with comprehensive healthcare plans, PTO of up to 30 days in the first year, and educational benefits for tuition and textbooks.
Experience and skills
Candidates should have experience in customer service, retail operations, and team training, with a preference for those familiar with nonprofit or social enterprise environments.
Career development
Opportunities for growth may include advancement within the retail division or involvement in community outreach and advocacy efforts.
Work environment and culture
Housing Works promotes a culture of inclusivity and community engagement, emphasizing teamwork and a commitment to social justice.
Company information
Founded in 1990, Housing Works is a pioneer in AIDS advocacy and social entrepreneurship, offering various health and social services and operating thrift shops and a bookstore cafe.
Team overview
The team consists of retail staff and volunteers working collaboratively to achieve store goals and uphold Housing Works' mission.
Job location and travel
The position is based in New York City, with a focus on store operations and community engagement.
Application process
Interested candidates should apply directly through Housing Works' recruitment email or website, providing necessary documentation as specified in the job posting.
Unique job features
This role includes unique opportunities to engage with the community and promote Housing Works' mission through direct customer interactions and events.
Company overview
Housing Works is a New York City-based non-profit organization that provides housing, healthcare, and advocacy for individuals living with HIV/AIDS and those experiencing homelessness. They generate revenue through a combination of government grants, private donations, and the operation of thrift shops and a bookstore café, which fund their extensive social services. Founded in 1990 by members of the AIDS activist group ACT UP, Housing Works has a rich history of grassroots activism and has been instrumental in advocating for the rights and dignity of marginalized communities.
How to land this job
Position your resume to highlight your customer service experience, ability to train others, and understanding of retail operations, as these are key components of the Customer Engagement Associate role at Housing Works.
Emphasize your skills in merchandising, compliance with policies, and experience in promoting sales and events, as these align closely with the responsibilities outlined in the job description.
Apply through multiple platforms including Housing Works' corporate site and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in the retail division at Housing Works on LinkedIn and consider ice breakers such as asking about their experience with the company culture or expressing your enthusiasm for Housing Works' mission.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service', 'merchandising', and 'sales goals' to improve your chances of passing automated screenings.
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