Job summary
Job post source
This job is directly from Best Choice Products.
Job overview
The Help Desk Associate will provide technical support for computer, software, hardware, and network issues, playing a crucial role in maintaining IT operations within the company.
Responsibilities and impact
Daily tasks include responding to technical queries, managing support requests, creating documentation, and assisting with IT operations across multiple locations.
Compensation and benefits
The pay rate ranges from $28.00 to $35.00 per hour, with benefits including comprehensive health coverage, a 401k plan with company match, vacation time, and employee discounts.
Experience and skills
Candidates should have 3-5 years of experience in an IT Service Desk environment, proficiency with ticketing systems, and strong knowledge of Microsoft and Apple products, along with excellent problem-solving skills.
Career development
Opportunities for growth include potential advancement within the IT team and involvement in diverse projects across the organization.
Work environment and culture
The company promotes a collaborative culture focused on innovation and inclusivity, celebrating diversity and providing a supportive work environment.
Company information
Best Choice Products has over 20 years of experience in e-commerce, offering a wide range of products for families and recognized as one of the fastest-growing private companies in America.
Team overview
The Help Desk Associate will be part of the Information Technology Team, collaborating with various departments to enhance IT support and services.
Job location and travel
The position is located in Newport Beach, CA, with up to 10% domestic travel required.
Application process
Interested candidates are encouraged to apply through the company's website, providing necessary documentation and expressing their enthusiasm for the role.
Unique job features
This role offers unique opportunities to work with a diverse range of technologies and contribute to a fast-growing company known for its innovative products.
Company overview
Best Choice Products is an e-commerce company specializing in a wide range of consumer goods, including home furnishings, outdoor equipment, toys, and musical instruments. They make money by selling these products directly to consumers through their website and various online marketplaces like Amazon and eBay. Founded in 2002, the company has grown rapidly by focusing on high-quality, affordable products and leveraging data-driven marketing strategies. Important history includes their transition from a small family business to a major player in the online retail space, emphasizing customer satisfaction and innovation.
How to land this job
Tailor your resume to emphasize your experience in IT service desk environments, highlighting your technical assistance skills and familiarity with ticketing systems like JIRA, as these are critical for the Help Desk Associate role at Best Choice Products.
Showcase your expertise in troubleshooting hardware and software issues, as well as your proficiency with Microsoft and Apple devices, to align with the job requirements.
Apply through multiple platforms including Best Choice Products' corporate website and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in the IT department at Best Choice Products on LinkedIn; potential ice breakers could include asking about their experience with the company culture or sharing your enthusiasm for their product range.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical assistance,' 'ticketing systems,' and 'troubleshooting' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and efficiently submitted across various platforms, allowing you to focus on other aspects of your job search.
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