Job summary
Job post source
This job is directly from AdaptHealth
Job overview
The Customer Service Specialist at AdaptHealth plays a crucial role in ensuring successful service for patients by managing inbound and outbound calls and processing orders.
Responsibilities and impact
Daily responsibilities include answering calls and emails, processing orders, verifying insurance eligibility, and educating patients about their financial responsibilities.
Experience and skills
Candidates should have a high school diploma and at least one year of relevant experience in healthcare customer service, with two years preferred for senior positions.
Company information
AdaptHealth provides full-service home medical equipment products and services, focusing on empowering patients to live independently at home.
Company overview
AdaptHealth is a leading provider of home healthcare equipment, supplies, and related services in the United States. They generate revenue through the sale and rental of durable medical equipment (DME), as well as offering services such as home delivery, setup, and maintenance of respiratory and mobility products. Founded in 2012, AdaptHealth has grown rapidly through strategic acquisitions, expanding its footprint and service offerings to meet the needs of patients with chronic conditions. Their commitment to improving patient outcomes and enhancing the quality of life is central to their mission.
How to land this job
Tailor your resume to highlight your customer service experience, particularly in healthcare or insurance settings, as this is essential for the Customer Service Specialist role at AdaptHealth.
Emphasize your ability to handle inbound and outbound calls, process orders, and accurately document information, as these are key responsibilities outlined in the job description.
Apply through multiple platforms, including the AdaptHealth corporate site and LinkedIn, to broaden your chances of being noticed for this position.
Connect with employees in the customer service division at AdaptHealth on LinkedIn to gather insights about the role; potential ice breakers could include asking about their experiences with patient interactions or inquiring about the company's culture.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description such as 'customer service,' 'insurance verification,' and 'problem-solving' to enhance your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored and submitted through the most effective channels, allowing you more time to focus on your job search.
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