Job summary
Job post source
This job is directly from Echelon Supply and Service
Job overview
The Customer Service Representative role at Echelon Supply and Service supports sales efforts and customer relations to help achieve sales and financial goals, contributing to the company's growth in industrial and hydraulic hose solutions.
Responsibilities and impact
The role involves assisting the outside sales team to meet sales targets, servicing existing customers, expanding sales orders, making sales calls, maintaining positive account relationships, and using CRM and marketing platforms to track activities.
Experience and skills
Candidates need 3+ years of customer service experience, preferably in industrial or manufacturing sectors, proficiency in Microsoft Office, strong organizational skills, and the ability to multitask and work independently in a fast-paced environment; a BA in Business is preferred but not required.
Work environment and culture
Echelon Supply and Service values a customer-first approach, diversity, and equal employment opportunities, fostering an inclusive and supportive work environment.
Company information
Echelon Supply and Service is a leading North American provider of industrial and hydraulic hose solutions since 1977, operating over ten locations across the U.S. and Canada, with a mission to empower customer success through quality products and service.
Job location and travel
The company is headquartered in Liverpool, NY, with multiple locations in the U.S. and Canada, including recent expansion to the west coast; specific job location details are not provided.
Company overview
Echelon Supply and Service is a prominent provider of industrial hose and fittings, offering a wide range of products and services to various industries, including oil and gas, agriculture, and construction. The company generates revenue by supplying high-quality, durable hoses and related components, as well as providing custom fabrication and assembly services tailored to meet specific client needs. With a history rooted in reliability and innovation, Echelon has established itself as a trusted partner in the industrial supply sector, continually expanding its product offerings and service capabilities to maintain its competitive edge.
How to land this job
Position your resume to emphasize your 3+ years of customer service experience and your proven ability to meet and exceed sales targets, aligning with Echelon Supply and Service's customer-first approach and sales goals.
Highlight your skills in supporting sales teams, managing customer relationships, and utilizing CRM and marketing platforms to track activities, as these are key responsibilities in the role.
Apply through multiple channels including Echelon Supply and Service's corporate careers site and LinkedIn to maximize your visibility and chances of landing the Customer Service Representative position.
Connect with current employees in the sales or customer service divisions of Echelon Supply and Service on LinkedIn to gain insights and express genuine interest; you can use ice breakers such as complimenting a recent company achievement or asking about their experience working with the outside sales team.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'sales support,' 'CRM,' 'Microsoft Office,' and 'industrial solutions' to ensure it passes initial screenings effectively.
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