Advanced Systems Group, LLC

Post Production Desktop Support Technician

SANTA MONICA, CAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Advanced Systems Group, LLC

  • Job overview

    The Post Production Desktop Support Technician role at Advanced Systems Group, LLC supports MacOS-based systems and post-production workflows to ensure smooth operations for creative teams in a fast-paced media environment.

  • Responsibilities and impact

    The technician will onboard and offboard creative employees, troubleshoot MacOS workstations and creative software, manage support tickets, escalate complex issues, and maintain documentation to support motion graphics and post-production teams.

  • Compensation and benefits

    The position offers an hourly wage of $35-$50 and includes a comprehensive benefits package with medical, dental, vision, disability, life insurance, 401k, and paid time off.

  • Experience and skills

    Candidates need 3+ years supporting MacOS in creative or post-production environments, strong troubleshooting skills, experience with IT ticketing systems, and excellent communication; Apple Genius or Jamf knowledge is preferred.

  • Work environment and culture

    The company values creativity, technical excellence, and customer service in a fast-paced, collaborative media technology environment.

  • Company information

    Advanced Systems Group, LLC is a leading North American media and entertainment technology supplier founded in 1997, providing engineering, integration, training, and managed services nationwide.

  • Team overview

    The technician will work with motion graphics, post-production, and creative teams supported by experienced system administrators and IT professionals.

  • Job location and travel

    This is a full-time onsite position requiring candidates to live in the Culver City area.

  • Unique job features

    The role involves supporting high-performance video infrastructure and creative software in a specialized media technology environment, backed by a strong IT support team.

Company overview

Advanced Systems Group, LLC (ASG) is a leading provider of IT consulting, systems integration, and managed services, specializing in helping businesses optimize their technology infrastructure. The company generates revenue through a combination of project-based consulting fees, long-term managed service contracts, and the resale of IT hardware and software. Founded in 1981, ASG has a rich history of delivering innovative solutions across various industries, including finance, healthcare, and telecommunications, making it a trusted partner for organizations looking to enhance their technological capabilities.

How to land this job

  • Tailor your resume to emphasize your experience supporting MacOS-based systems, post-production workflows, and high-performance video infrastructure, highlighting your troubleshooting skills with creative software like Adobe Creative Cloud, Final Cut Pro, and Autodesk products.

  • Highlight your ability to manage IT support tickets efficiently, onboard and offboard creative employees, and collaborate with motion graphics and post-production teams, showcasing excellent communication and customer service skills.

  • Apply through multiple channels including Advanced Systems Group, LLC’s corporate career site and LinkedIn to maximize your visibility for the Post Production Desktop Support Technician position.

  • Connect with current employees in the creative or IT divisions at Advanced Systems Group, LLC on LinkedIn; use ice breakers such as complimenting recent projects they supported or asking about their experience with MacOS workflows in the creative environment.

  • Optimize your resume for ATS by incorporating keywords from the job description like 'MacOS support,' 'post-production workflows,' 'Adobe Creative Cloud,' 'IT ticketing system,' and 'high-performance video infrastructure' to pass automated screenings.

  • Leverage Jennie Johnson’s Power Apply feature to automate tailoring your resume, identify multiple application portals, and find LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and other job search activities.

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