Job summary
Job post source
This job is directly from Swift Transportation
Job overview
The Payroll Customer Service Specialist at Swift Transportation provides essential support by handling payroll-related inquiries and ensuring accurate pay adjustments, contributing to employee satisfaction and company success.
Responsibilities and impact
The role involves responding to payroll questions from internal and external customers, researching and resolving pay issues, supporting payroll functions and deadlines, providing informal training on payroll processes, and maintaining positive communication to support business objectives.
Compensation and benefits
The position offers an hourly pay range of $19.47 to $26.68, potential bonus pay based on company performance, and a comprehensive benefits package including 401(K), medical, dental, vision, disability, supplemental and life insurance, paid time off, and an employee stock purchase plan.
Experience and skills
Candidates need at least one year of customer service or payroll-related experience, a high school diploma or GED, strong verbal and written communication skills, advanced computer skills including Microsoft Word, Excel, and PowerPoint, and the ability to work in a fast-paced call center environment.
Work environment and culture
Swift Transportation values safety, honesty, mutual respect, and a family-like environment where every employee's voice matters, fostering a positive and inclusive workplace culture.
Company information
Swift Transportation is the #1 full truckload carrier in the nation, emphasizing safety, employee engagement, and operational excellence.
Unique job features
The job offers the opportunity to work for a leading national trucking company with a focus on employee voice and safety, along with comprehensive benefits and potential for bonus pay.
Company overview
Swift Transportation is a leading American trucking company that specializes in providing a wide range of transportation solutions, including full truckload, dedicated, and cross-border services. They generate revenue by offering logistics and freight management services to various industries, ensuring timely and efficient delivery of goods. Founded in 1966, Swift has grown through strategic acquisitions and a commitment to innovation, making it one of the largest and most reliable carriers in North America.
How to land this job
Tailor your resume to highlight your customer service experience, especially in payroll-related roles, emphasizing your ability to handle confidential pay inquiries and resolve issues efficiently.
Showcase your communication skills, both verbal and written, and your proficiency with Microsoft Office tools like Word, Excel, and PowerPoint, as these are critical for the role.
Apply through multiple platforms including Swift Transportation's corporate careers page and LinkedIn to maximize your chances of being noticed.
Connect with current Swift Transportation employees in the payroll or customer service departments on LinkedIn; start conversations by complimenting their commitment to safety and service or asking about their experience with Swift’s payroll processes.
Optimize your resume for ATS by incorporating keywords from the job description such as 'payroll inquiries,' 'customer service,' 'Microsoft Excel,' 'call center environment,' and 'payroll processes' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume for ATS, and identify LinkedIn contacts to network with, saving you time and increasing your chances of landing the job.
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