Overnight Guest Service Supervisor - Graduate by Hilton Minneapolis
MINNEAPOLIS, MNPosted 19 days ago
Job summary
Job post source
This job is directly from Schulte Hospitality Group
Job overview
The Overnight Guest Service Supervisor at Graduate Minneapolis oversees front desk operations during the night shift, ensuring excellent guest service and smooth hotel functioning.
Responsibilities and impact
The role involves monitoring room status and rates, coordinating room blocking for groups, driving upsell programs, managing staff schedules, handling guest check-ins and check-outs, auditing guest ledgers, maintaining hotel security, and ensuring guest satisfaction and effective communication across departments.
Compensation and benefits
Benefits include daily pay, multiple health and life insurance options, 401k with company match, paid time off, holiday pay, pet insurance, employee assistance programs, discounted hotel rooms, and various savings discounts.
Experience and skills
Candidates should have front desk operations experience, a high school diploma or GED, basic math skills, effective verbal and written communication abilities, and excellent time management skills.
Work environment and culture
The company promotes a positive atmosphere for guest relations, values employee feedback with an open door policy, and emphasizes teamwork and effective communication.
Company information
Schulte Hospitality Group operates Graduate Minneapolis, focusing on hospitality with a team of enthusiasts dedicated to guest service excellence.
Team overview
The candidate will join the front office team at Graduate Minneapolis, working closely with hospitality staff and valet providers during overnight shifts.
Job location and travel
The position is located at Graduate Minneapolis, with night, weekend, and holiday shifts required.
Application process
The hiring process may include a phone interview, manager interviews, drug screening, background checks, reference checks, and possible employment assessments.
Unique job features
The job offers unique benefits like daily pay and telemedicine access starting day one, along with opportunities to work in a creatively designed hotel environment with a focus on storytelling and guest experience.
Company overview
Schulte Hospitality Group is a prominent hotel management company specializing in the development, management, and investment of hotel properties across the United States. They generate revenue through hotel operations, including room bookings, food and beverage services, and event hosting. Founded in 1999, the company has grown significantly, managing a diverse portfolio of branded and independent hotels. Schulte Hospitality Group is known for its commitment to delivering exceptional guest experiences and maintaining strong relationships with hotel owners and investors.
How to land this job
Position your resume to highlight your experience in front desk operations, emphasizing your ability to manage room status, rates, and guest check-ins efficiently, as these are key responsibilities for the Overnight Guest Service Supervisor role at Schulte Hospitality Group.
Emphasize your skills in guest relations, communication, and team leadership, showcasing your ability to act as a 'Service Champion' and foster a positive atmosphere for both guests and staff.
Apply through multiple platforms including Schulte Hospitality Group's corporate careers page and LinkedIn to maximize your application visibility and ensure you reach the hiring team through various channels.
Connect with current employees or supervisors within the Graduate Minneapolis or broader Collegiate Hotel Group division on LinkedIn. Use ice breakers like commenting on the hotel's unique design elements or asking about team culture during overnight shifts to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'front desk operations,' 'guest satisfaction,' 'room status monitoring,' 'upsell program,' and 'end-of-day accounting functions' to improve your chances of passing automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and other job search activities.
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