Job summary
Job post source
This job is directly from Riot Platforms, Inc.
Job overview
The IT Support Technician role at Riot Platforms, Inc. involves supporting and maintaining hardware and software for the company's Bitcoin mining operations, directly impacting operational efficiency at their Rockdale, Texas site.
Responsibilities and impact
The technician will provide first-line user support, resolve technical issues on various devices, install and update software and hardware, manage documentation for knowledge bases, and handle inventory and user management systems.
Compensation and benefits
The position offers a competitive salary based on experience, 401k with company matching, medical, vision, dental insurance, disability coverage, flexible spending accounts, generous PTO and holidays, and additional benefits like employee assistance and pet insurance.
Experience and skills
Candidates should have 1+ years of experience with Windows and MacOS support, understanding of SOX compliance, strong troubleshooting and communication skills, basic networking knowledge, and preferably an associate degree or equivalent experience; certifications like Microsoft Certified IT Professional are a plus.
Career development
The role is entry-level with opportunities for professional and personal growth within a growing IT department and company expanding its Bitcoin mining operations.
Work environment and culture
Riot Platforms values innovation, community partnership, and a fun company culture with strong growth potential, emphasizing creativity, initiative, and teamwork.
Company information
Riot Platforms, Inc. is a Bitcoin mining and digital infrastructure company with operations in Texas and Colorado, focused on expanding its vertically integrated mining facilities and infrastructure.
Team overview
The IT Technician will join a growing IT department supporting mining operations, working on-site with a collaborative team.
Job location and travel
The position is based on-site at the Rockdale, Texas mining facility, requiring 5 days a week presence with potential support for other locations.
Unique job features
This role is unique due to its focus on Bitcoin mining infrastructure support and the opportunity to grow with a leading company in the Bitcoin-driven infrastructure sector.
Company overview
Riot Platforms is a leading Bitcoin mining company that focuses on large-scale cryptocurrency mining operations. They generate revenue primarily through the mining and sale of Bitcoin, leveraging their extensive mining infrastructure and energy-efficient technologies. Founded in 2000, the company has evolved from a biotechnology firm to a major player in the blockchain and cryptocurrency industry, reflecting its adaptability and forward-thinking approach. Riot Platforms is headquartered in Castle Rock, Colorado, and is known for its commitment to sustainable and efficient mining practices.
How to land this job
Tailor your resume to highlight your experience with Windows and MacOS workstation support, troubleshooting, and problem-solving skills, as these are crucial for the IT Support Technician role at Riot Platforms, Inc.
Emphasize your knowledge of SOX compliance, IT general controls, basic networking, and any professional certifications like Microsoft Certified IT Professional to stand out.
Apply through multiple channels including Riot Platforms' corporate career site and LinkedIn to maximize your application visibility and chances.
Connect with current IT department employees or team members at Riot Platforms on LinkedIn, using ice breakers such as asking about their experience supporting mining operations or inquiring how innovation drives their IT processes.
Optimize your resume for ATS by incorporating keywords from the job description like 'Windows support,' 'MacOS,' 'troubleshooting,' 'SOX compliance,' and 'IT general controls' to pass initial screenings.
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