Job summary
Job post source
This job is directly from tango
Job overview
The Call Center Representative at tango handles inbound calls to facilitate communication between patients, healthcare providers, and referral sources, ensuring excellent customer service and accurate record-keeping.
Responsibilities and impact
The role involves answering calls, providing accurate information, forwarding voicemails, assisting with data entry, coordinating with departments, ensuring compliance with healthcare guidelines, de-escalating customer issues, and following up with patients.
Experience and skills
Candidates should have at least a high school diploma or GED, basic computer skills, and preferably one year of call center or medical office experience; strong communication, organizational skills, and ability to work independently are required.
Work environment and culture
The company values professionalism, confidentiality, and compliance with healthcare regulations, offering a remote work environment requiring a secure home workspace with high-speed internet.
Job location and travel
The position is remote but associated with an office in Phoenix, AZ, requiring a secure home workspace with high-speed internet.
Unique job features
The job emphasizes HIPAA compliance, handling high call volumes in a fast-paced medical call center, and requires flexibility to work weekends and holidays.
Company overview
Tango is a technology company specializing in workforce management solutions, providing software that helps businesses streamline operations, enhance productivity, and improve employee engagement. They generate revenue through subscription-based models and service fees for their comprehensive suite of tools, which include time tracking, scheduling, and performance analytics. Founded in 2008, Tango has grown rapidly by focusing on innovation and customer-centric solutions, making it a key player in the HR tech industry.
How to land this job
Tailor your resume to emphasize your customer service experience, especially in fast-paced call center or healthcare environments, highlighting your ability to manage inbound and outbound calls efficiently.
Showcase your skills in communication, problem-solving, and maintaining confidentiality, along with any familiarity with healthcare regulations like HIPAA and compliance standards.
Apply through multiple platforms including tango's official corporate careers page and LinkedIn to maximize your application visibility and chances.
Connect on LinkedIn with current Call Center Representatives or HR personnel at tango, using ice breakers such as commenting on recent company initiatives or asking about the team culture and remote work setup.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'HIPAA compliance,' 'inbound/outbound calls,' 'healthcare,' and 'data entry' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple job posting sites, and find relevant LinkedIn contacts, allowing you to focus your energy on preparation and interviews.
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