Job summary
Job post source
This job is from a recruiting firm hiring for a separate company, as the company listed is Jobright.ai but the description focuses on Mitratech and its products.
Job overview
The Technical Support Engineer I role is an entry-level position providing second-line support for Mitratech's enterprise software, enhancing customer experience by resolving technical issues.
Responsibilities and impact
The role involves assisting customers via multiple channels, troubleshooting and resolving software issues, documenting communication, participating in testing and software upgrades, and occasionally providing on-call support.
Experience and skills
Candidates need 1-2 years in technical support or customer service, strong communication skills, ability to explain technical issues to non-technical users, experience with case management systems, and proficiency with desktop applications and Windows; preferred skills include database and server knowledge, HTML/CSS, and familiarity with USCIS/E-Verify processes.
Company information
Mitratech is a global technology partner specializing in solutions for legal, risk, compliance, and HR functions, serving corporate legal departments and related teams.
Job location and travel
This is a remote position.
Company overview
Jobright.ai is a technology company focused on leveraging artificial intelligence to streamline and enhance the job search and recruitment process for both candidates and employers. The company generates revenue primarily through subscription-based services and partnerships with organizations seeking to optimize hiring, offering tools such as AI-powered resume analysis, job matching, and interview preparation. Founded to address inefficiencies in traditional recruitment, Jobright.ai has positioned itself as an innovator in the HR tech space, emphasizing automation and data-driven insights. Notable milestones include the launch of its proprietary AI algorithms and collaborations with major job boards and corporate clients. Candidates should be aware of Jobright.ai’s commitment to ethical AI practices and its rapidly evolving product suite.
How to land this job
Tailor your resume to emphasize your experience in technical support, customer service, and your ability to communicate complex technical issues clearly to non-technical clients, aligning with Jobright.ai's focus on client advocacy and support.
Highlight your proficiency with case management systems like Salesforce, Jira, or ZenDesk, as well as your skills in troubleshooting enterprise software applications, installing and configuring software, and working with Windows environments.
Apply through Jobright.ai's corporate career site, LinkedIn, and other reputable job boards where this role is posted to maximize your application visibility.
Connect with current Technical Support Engineers or team members in the support division at Jobright.ai on LinkedIn; use ice breakers such as commenting on recent product updates, asking about their experience with E-Verify processes, or expressing genuine interest in how they manage client support challenges.
Optimize your resume for ATS by including keywords from the job description such as 'technical support,' 'case management systems,' 'troubleshooting,' 'enterprise software,' 'E-Verify,' and 'client advocacy' to pass automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate the tailoring of your resume, identify the best application channels, and find relevant LinkedIn connections, allowing you to focus more on preparing for interviews and networking.
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