Job summary
Job post source
This job is directly from Cantaloupe Inc
Job overview
The Customer Operations Specialist I will support the Customer Operations team by managing customer requests and ensuring efficient device management processes, contributing to the company's goal of optimizing customer experiences.
Responsibilities and impact
Daily responsibilities include processing customer operations tasks such as transfers, activations, and onboarding, while also supporting sales and support teams to achieve company objectives.
Compensation and benefits
The position offers competitive benefits including medical, dental, and vision coverage, a 401(K) with employer match, 18 days of PTO, and tuition reimbursement.
Experience and skills
Candidates should possess strong problem-solving skills, the ability to multi-task, and effective communication skills, with experience in Salesforce, Oracle, and Excel being a plus.
Company information
Cantaloupe Inc is a FinTech company focused on evolving how businesses manage and automate critical decisions, aiming to help companies grow smarter and faster.
Company overview
Cantaloupe Inc. is a leading provider of payment and software solutions for the unattended retail market, including vending machines, kiosks, and micro-markets. The company generates revenue by offering a comprehensive suite of services such as cashless payment processing, logistics, and inventory management, which help operators streamline their operations and enhance consumer engagement. Founded in 1992, Cantaloupe has evolved from a hardware-focused company to a technology-driven enterprise, emphasizing innovation in the Internet of Things (IoT) and cloud-based solutions. A key milestone in its history was the acquisition of USA Technologies, which expanded its market presence and capabilities.
How to land this job
Position your resume to highlight your experience in customer support and operations, emphasizing your ability to manage customer requests efficiently and effectively.
Showcase your attention to detail and process-oriented mindset, as these are critical for the Customer Operations Specialist I role at Cantaloupe Inc.
Apply for the position through multiple channels, including Cantaloupe's corporate website and LinkedIn, to maximize your exposure to hiring managers.
Connect with individuals in the Customer Operations division at Cantaloupe Inc on LinkedIn to gain insights and express your interest in the role; consider ice breakers like discussing recent industry trends or asking about their experiences with the company culture.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer operations', 'device management', and 'Salesforce', to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your application process by tailoring your resume, identifying suitable channels, and connecting you with relevant LinkedIn contacts, allowing you to focus on your job search more effectively.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.