Job summary
Job post source
This job is directly from Banco do Brasil Americas
Job overview
The Customer Service Representative at Banco do Brasil Americas supports daily branch operations by delivering excellent customer service and ensuring accurate transaction processing.
Responsibilities and impact
The role involves processing teller and ATM transactions, balancing cash drawers, performing account services, building customer relationships through sales and referrals, supporting team goals, and assisting in training new associates.
Experience and skills
Requires minimum one year of recent CSR or banking experience, high school diploma or GED required, college degree preferred, bilingual in English and Portuguese is necessary, Spanish is a plus, strong organizational and communication skills are essential.
Work environment and culture
The position requires professionalism in a business office environment with emphasis on teamwork, customer relations, and attention to detail.
Company information
Banco do Brasil Americas is a banking institution serving Central Florida with a focus on customer service and financial products.
Job location and travel
Position is based in Central Florida with a branch office environment.
Application process
Applications are kept in a database for ongoing consideration as openings arise; qualified candidates will be contacted.
Unique job features
This is an evergreen position with continuous recruitment to build a talent pool for future openings.
Company overview
Banco do Brasil Americas is a subsidiary of Banco do Brasil, one of the largest and oldest financial institutions in Brazil, established in 1808. The company offers a range of financial services including personal and business banking, loans, and investment products, primarily serving the Brazilian and Hispanic communities in the United States. They generate revenue through interest on loans, service fees, and investment income. Notably, Banco do Brasil Americas has expanded its presence in the U.S. since its inception in 2012, emphasizing a commitment to community engagement and financial inclusion.
How to land this job
Tailor your resume to highlight your customer service experience, especially within banking or financial services, emphasizing your ability to handle teller transactions accurately and efficiently.
Showcase your bilingual communication skills in English and Portuguese, and mention any proficiency in Spanish to align with the job's language preferences.
Apply through multiple channels including Banco do Brasil Americas' corporate careers page and LinkedIn to maximize your visibility and chances of being contacted.
Connect with current employees in Banco do Brasil Americas' Central Florida branch or customer service division on LinkedIn; use ice breakers like commenting on the bank's community involvement or asking about their experience working in a multicultural environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'teller transactions,' 'account maintenance,' 'cross-selling,' and 'bilingual communication' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, find all available application portals, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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