Job summary
Job post source
This job is directly from Bio-Techne
Job overview
The Customer Service Advisor at Bio-Techne plays a crucial role in supporting the Sales organization by ensuring smooth order processing and enhancing customer satisfaction.
Responsibilities and impact
Daily responsibilities include assisting customers with order inquiries, resolving complaints, entering orders into the ERP system, and maintaining customer relationships to ensure satisfaction.
Compensation and benefits
Bio-Techne offers competitive wages along with extensive benefits, including retirement programs and an employee stock purchase plan.
Experience and skills
Candidates should have a high school diploma and at least 3 years of customer service experience, with proficiency in Microsoft Dynamics (AX) and Salesforce preferred.
Career development
Bio-Techne provides opportunities for career development through mentorship, training, and promotional opportunities.
Work environment and culture
The company fosters a diverse and inclusive work environment, promoting a culture of empowerment and innovation.
Company information
Bio-Techne is dedicated to enabling cutting-edge research in Life Sciences and Clinical Diagnostics, providing essential tools for researchers globally.
Team overview
The specific team dynamics are not detailed, but the role involves collaboration with the Sales organization and other internal departments.
Unique job features
Bio-Techne emphasizes a culture of caring and belonging, with employee resource groups and various events to enhance workplace culture.
Company overview
Bio-Techne is a global life sciences company specializing in the development, manufacture, and sale of biotechnology products and clinical diagnostic controls. They generate revenue through a diverse portfolio that includes reagents, instruments, and services for research and clinical applications. Founded in 1976, Bio-Techne has grown through strategic acquisitions and innovations, becoming a key player in the biotechnology sector. Their commitment to advancing scientific discovery and improving healthcare outcomes makes them an attractive employer for those passionate about life sciences and technology.
How to land this job
Tailor your resume to emphasize your customer service experience, particularly in order processing and problem-solving, as these are crucial for the Customer Service Advisor role at Bio-Techne.
Highlight your proficiency with ERP systems like Microsoft Dynamics (AX) and Salesforce, as well as your strong communication skills, which are essential for maintaining customer relationships.
Apply through multiple platforms, including Bio-Techne's corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with individuals in the customer service or sales divisions at Bio-Techne on LinkedIn, and consider ice breakers such as discussing a recent product launch or expressing admiration for Bio-Techne's contributions to life sciences.
Optimize your resume for ATS systems by including keywords from the job description, such as 'order processing,' 'customer satisfaction,' and 'problem-solving' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to manage your applications efficiently, allowing you to focus more on preparing for interviews and networking.
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