Job summary
Job post source
This job is directly from Eberjey
Job overview
The Retail Experience & Training Manager at Eberjey leads the development and delivery of customer experience and training programs to enhance retail product engagement and sales performance.
Responsibilities and impact
The role involves creating product knowledge tools, coaching store teams, managing clienteling programs, supporting retail field engagement, and collaborating cross-functionally to ensure alignment and operational excellence.
Compensation and benefits
The position offers a salary range of $80,000 to $115,000 per year, competitive pay, health and retirement benefits, and a generous employee discount.
Experience and skills
Candidates need 5+ years in retail field leadership or training, preferably in luxury or specialty retail, strong communication and business acumen, proficiency in Microsoft Office, Google Suite, and clienteling platforms, and the ability to travel up to 25%.
Career development
Eberjey provides professional development opportunities with seasoned industry leadership in a female-founded, entrepreneurial environment.
Work environment and culture
The company culture is inviting and energetic, embodying a female-founded, entrepreneurial mentality focused on professional growth.
Company information
Eberjey is a female-founded fashion retail company with a focus on customer experience and product engagement, emphasizing entrepreneurial spirit and industry leadership.
Team overview
The manager reports directly to the Head of Retail and works closely with cross-functional teams including Buying, Planning, Marketing, Ecomm, Operations, Visual, and HR.
Job location and travel
The position is based at Eberjey's Miami headquarters with up to 25% travel to store locations across the U.S.
Application process
Applicants must apply online and complete a Predictive Index Behavioral Assessment as part of the application process.
Unique job features
This role uniquely combines strategic leadership with hands-on retail coaching and clienteling program management in a luxury retail environment.
Company overview
Eberjey is a luxury lingerie and loungewear brand founded in 1996 by Ali Mejia and Mariela Rovito. The company specializes in creating comfortable, stylish, and high-quality intimate apparel, sleepwear, and swimwear for women. Eberjey makes money through direct-to-consumer sales via its e-commerce platform and retail stores, as well as through partnerships with high-end department stores and boutiques. The brand is known for its commitment to sustainability and ethical manufacturing practices, which are important aspects of its business model and customer appeal.
How to land this job
Position your resume to spotlight your experience in retail field leadership, training, and clienteling programs, emphasizing your ability to develop and deliver product knowledge and sales training aligned with brand storytelling.
Highlight your skills in cross-functional collaboration, particularly your experience working with buying, planning, marketing, and retail operations teams to drive sales and customer experience excellence.
Apply through multiple channels including Eberjey's corporate career site and LinkedIn to maximize your visibility and ensure your application reaches the hiring team.
Connect with current Eberjey retail or training team members on LinkedIn, using ice breakers such as complimenting their recent store initiatives or asking about their experience with clienteling programs like Endear to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'retail training,' 'clienteling,' 'product knowledge,' 'sales coaching,' 'cross-functional collaboration,' and 'retail operations' to improve screening success.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts to network with, freeing you to focus on interview preparation and other job search activities.
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