(DEN) Full Time Passenger Service Trainer
DENVER, COPosted 18 days ago
Job summary
Job post source
This job is directly from Worldwide Flight Services (WFS)
Job overview
The Full Time Passenger Service Trainer at WFS is responsible for providing safety, security, and procedural training to airport customer service agents, ensuring compliance with regulations and enhancing passenger ground handling operations.
Responsibilities and impact
The trainer monitors training records, instructs personnel on procedures and safety policies, conducts audits, updates training manuals, manages flight documentation, and interfaces with regulatory authorities to ensure compliance with passenger processing and security standards.
Compensation and benefits
The position offers a pay rate of $25.00 per hour, access to daily pay through the DailyPay app, on-the-spot awards, multiple medical insurance options, employee discounts, wellness programs, and a 401(k) plan with company match.
Experience and skills
Candidates should have 3-5 years of customer service experience, preferably in airline/aviation, 1-2 years of training experience, strong communication skills, computer literacy, knowledge of Federal Air Regulations, and the ability to work independently and with management.
Career development
WFS offers opportunities for internal mobility and transfers, supporting career growth within the company.
Work environment and culture
The company values safety, security, and high performance, promoting inclusion, equity, and employee recognition in a dynamic airport environment.
Company information
Worldwide Flight Services operates globally with expertise in cargo, passenger, ramp handling, and technical services across 164 airports in 18 countries and 5 continents, aiming to be an industry leader.
Team overview
The candidate will be based at their station supporting training efforts and working closely with airport customer service teams and regulatory bodies.
Job location and travel
The role is based at the candidate's station, likely at an airport location, with work conditions including variable weather and high-noise environments.
Unique job features
The job includes unique access to regulatory agencies, hands-on training responsibilities, and the opportunity to work in a global aviation service leader with comprehensive employee benefits.
Company overview
Worldwide Flight Services (WFS) is a global leader in air cargo handling and ground services, providing comprehensive logistics solutions to airlines and airports. They generate revenue through a diverse range of services, including cargo handling, passenger services, ramp services, and technical support. Founded in 1984, WFS has grown significantly through strategic acquisitions and partnerships, establishing a presence in over 160 locations across more than 20 countries. Their commitment to safety, efficiency, and innovation has made them a trusted partner in the aviation industry.
How to land this job
Tailor your resume to highlight experience in passenger service training, safety compliance, and customer service within the aviation industry to align with WFS's focus on passenger ground handling and regulatory adherence.
Emphasize your ability to conduct training sessions, update training materials, and perform audits, showcasing your leadership and communication skills as these are critical for the Instructor Passenger Services role.
Apply through multiple platforms including Worldwide Flight Services' official corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current WFS employees in the passenger services or training departments on LinkedIn; start conversations by referencing a recent WFS initiative, asking about the team culture, or expressing enthusiasm for their commitment to safety and training excellence.
Optimize your resume for ATS by including keywords from the job description such as 'passenger ground handling,' 'FAA regulations,' 'training delivery,' 'safety and security policies,' and 'customer service training' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify relevant LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill development.
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