Job summary
Job post source
This job is directly from Iron Systems, Inc
Job overview
The Desktop Support L1 role at Iron Systems, Inc involves providing onsite technical support and service delivery for end-user hardware and software, ensuring smooth IT operations and user satisfaction.
Responsibilities and impact
The technician will install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals, manage ticket queues, coordinate with vendors and support teams, provide IT support for events and emergencies, and handle telecom tasks including phone installations and cable testing.
Experience and skills
Candidates should have 1-3 years of field service technician experience, knowledge of various desktop systems and operating systems, strong customer service and communication skills, CompTIA A+ certification or equivalent, and the ability to travel and lift up to 30 lbs.
Unique job features
The role includes unique responsibilities such as telecom phone system installations and cable management, as well as on-call support and disaster recovery assistance.
Company overview
Iron Systems is a global provider of integrated systems, data center infrastructure, and support services. They specialize in designing, manufacturing, and deploying customized hardware solutions for cloud computing, data centers, and enterprise IT environments. The company generates revenue through the sale of its hardware products, professional services, and managed support services. Founded in 2002, Iron Systems has built a reputation for delivering high-quality, scalable solutions tailored to meet the specific needs of their clients, including some of the world's leading technology companies.
How to land this job
Tailor your resume to highlight hands-on experience with desktop, laptop, and mobile device installation and configuration, emphasizing troubleshooting and break-fix skills relevant to onsite support roles at Iron Systems, Inc.
Showcase your ability to manage ticket queues effectively, resolve issues within service level agreements, and communicate clearly with end users, reflecting the customer-facing support responsibilities outlined in the job description.
Apply through multiple platforms including Iron Systems, Inc's corporate careers page and LinkedIn to maximize your application visibility and ensure your resume reaches the right hiring teams.
Connect on LinkedIn with professionals in the IT support or field services divisions at Iron Systems, Inc. Use ice breakers such as asking about their experience with onsite technical support challenges or commenting on recent company projects related to service delivery enhancements.
Optimize your resume for ATS by incorporating key phrases from the job posting such as 'desktop support,' 'ticket management,' 'hardware troubleshooting,' 'CompTIA A+ certification,' and 'vendor coordination' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate resume tailoring, multi-channel applications, and LinkedIn networking, allowing you to focus your time on interview preparation and skill development.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.