Job summary
Job post source
This job is directly from Parks Hospitality Group
Job overview
The Operations Manager at Parks Hospitality Group oversees guest services and breakfast operations to ensure operational excellence and guest satisfaction at Tru by Hilton Columbia Greystone.
Responsibilities and impact
The Operations Manager will manage daily guest services and breakfast operations, lead guest experience improvements, handle reputation management, monitor staffing and performance, ensure compliance with policies, conduct inspections, and act as the primary contact in the General Manager's absence.
Compensation and benefits
The role offers competitive pay, comprehensive medical, dental, and vision benefits from day one, 401(k) with company matching, paid time off, team recognition programs, hotel and dining discounts, and growth opportunities within the company.
Experience and skills
Candidates need 2+ years of hotel operations experience including supervisory roles, strong leadership and organizational skills, and proficiency in property management systems.
Career development
There are opportunities for personal and professional growth within Parks Hospitality Group, which is recognized as a Best Place to Work.
Work environment and culture
Parks Hospitality Group fosters a supportive and collaborative environment focused on excellence, outstanding service, and recognition of employee contributions.
Company information
Parks Hospitality Group is dedicated to delivering outstanding service and memorable guest experiences, emphasizing operational excellence and employee growth.
Job location and travel
The position is located at Tru by Hilton Columbia Greystone, 185 Stoneridge Drive, Columbia, SC 29210.
Unique job features
This role includes acting as the primary contact in the General Manager's absence, involvement in reputation management, and opportunities for recognition and growth within a well-regarded hospitality group.
Company overview
Parks Hospitality Group is a family-owned hotel development and management company based in Raleigh, North Carolina. They specialize in operating premium-branded hotels under the Hilton, Marriott, and Hyatt brands, focusing on providing exceptional guest experiences. The company generates revenue through hotel operations, including room bookings, food and beverage services, and event hosting. Established in 1998, Parks Hospitality Group has grown steadily, emphasizing sustainable practices and community involvement, making it a reputable player in the hospitality industry.
How to land this job
Tailor your resume to highlight your experience in hotel operations, particularly your supervisory roles and ability to oversee guest services and breakfast operations, as these are central to the Operations Manager role at Parks Hospitality Group.
Emphasize your leadership skills, organizational abilities, and proficiency with property management systems, as these qualifications are specifically requested in the job description.
Apply through multiple channels such as Parks Hospitality Group’s corporate careers site, LinkedIn, and other job boards where the position is posted to maximize your application’s visibility.
Connect with current employees or managers within Parks Hospitality Group’s hotel operations division on LinkedIn; open your message with ice breakers like commenting on the company’s reputation as a Best Place to Work or asking about their experience managing guest satisfaction and operational excellence.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest services,' 'breakfast operations,' 'leadership,' 'property management systems,' and 'operational excellence' to ensure it passes automated screening.
Consider using Jennie Johnson’s Power Apply feature to automate the process of tailoring your resume, identifying the best application channels, and finding relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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