Job summary
Job post source
This job is directly from Pittsburgh Penguins
Job overview
The IT Service Desk Fellow role at Pittsburgh Penguins serves as the first point of contact for internal technical support, assisting business employees with technology issues and contributing to the Technology Department's operations.
Responsibilities and impact
The fellow will handle initial technical support requests, log tickets in Spiceworks, resolve or escalate issues, assist with employee onboarding/offboarding tasks, support Active Directory, collaborate on IT projects, and provide technology support during events.
Experience and skills
Candidates should have at least 6 months of experience with PC hardware and Microsoft software, proficiency in Windows 10/11 and MacOS troubleshooting is beneficial, along with basic network troubleshooting skills and familiarity with iOS/Android devices and helpdesk platforms.
Career development
The Technology Department will support the fellow in learning new technical skills and effective team collaboration within the Penguins organization.
Work environment and culture
The role emphasizes adaptability, customer service, communication skills, and teamwork within a supportive and inclusive environment at Pittsburgh Penguins.
Company information
Pittsburgh Penguins is a professional sports organization known for hockey, hosting games, concerts, and events, with a dedicated Technology Department supporting its operations.
Team overview
The fellow will work closely with the Technology Department, including teams focused on IT Infrastructure, Systems Administration, and Governance, Risk, and Compliance.
Unique job features
The position offers unique opportunities to support technology during live hockey games, concerts, and events, combining technical support with event operations.
Company overview
The Pittsburgh Penguins are a professional ice hockey team based in Pittsburgh, Pennsylvania, competing in the National Hockey League (NHL) as a member of the Metropolitan Division in the Eastern Conference. Established in 1967, the team has a storied history, including multiple Stanley Cup victories, with notable players like Mario Lemieux and Sidney Crosby contributing to its success. The Penguins generate revenue through ticket sales, merchandise, sponsorships, and broadcasting rights. The team is known for its strong fan base and has played its home games at the PPG Paints Arena since 2010.
How to land this job
Tailor your resume to highlight your technical support experience, including troubleshooting PC hardware, Windows 10/11, MacOS, iOS, and Android devices, emphasizing your adaptability and customer service skills as key strengths for the IT Service Desk Fellow role at Pittsburgh Penguins.
Focus on showcasing your ability to manage service desk ticketing systems, such as Spiceworks or similar platforms, and your experience with logging, monitoring, and escalating support requests in alignment with SLA policies.
Apply through multiple channels, including the Pittsburgh Penguins corporate careers page and LinkedIn, to maximize your chances of being noticed for this position.
Connect with current Technology Department employees at Pittsburgh Penguins on LinkedIn to learn more about the team culture and role expectations; use ice breakers like commenting on recent Penguins tech initiatives or asking about their favorite part of supporting live events like hockey games and concerts.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'service desk ticketing,' 'PC hardware troubleshooting,' 'customer service,' and 'Active Directory' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to handle resume tailoring, multi-channel applications, and LinkedIn networking outreach automatically, allowing you to focus your time on preparing for interviews and skill development.
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