Job summary
Job post source
This job is directly from Universal Robots
Job overview
The Service Operations Manager at Universal Robots leads the North America technical service and support team to enhance customer post-sales experience and operational efficiency.
Responsibilities and impact
The role involves managing a team of 11 technical and administrative support staff, overseeing case management systems, collaborating with stakeholders, and ensuring fast resolution of customer issues.
Experience and skills
Candidates should have 5+ years in a similar role, a bachelor's degree or relevant experience, strong communication skills, ability to multitask, problem-solving skills, and leadership qualities.
Work environment and culture
The company values customer focus, teamwork, fast-paced environment adaptability, and leadership that believes in individual and team strengths.
Company information
Universal Robots is a global leader in collaborative robots, known for improving productivity and workplace safety without replacing jobs.
Team overview
The candidate will lead a team of 11 people within the Global Service Organization, working closely with multiple stakeholders.
Job location and travel
North America
Company overview
Universal Robots is a Danish company specializing in the development and production of collaborative robots (cobots) designed to work alongside humans in various industries. They generate revenue by selling these versatile, user-friendly robots that enhance productivity and efficiency in manufacturing, assembly, and other applications. Founded in 2005, Universal Robots has pioneered the cobot market, emphasizing safety, ease of use, and quick deployment. Their innovative approach has revolutionized automation, making advanced robotics accessible to businesses of all sizes.
How to land this job
Tailor your resume to highlight leadership experience managing technical customer support teams and your ability to drive process improvements that enhance customer satisfaction, especially in a fast-paced environment like Universal Robots. Emphasize your skills in cross-functional collaboration, case management systems, and your focus on optimizing resolution times to deliver outstanding post-sales service. Apply through multiple platforms such as Universal Robots’ corporate career site and LinkedIn to maximize your visibility and chances of being noticed. Connect with current employees in the Global Service Organization or related divisions on LinkedIn; start conversations by complimenting recent Universal Robots innovations or asking about their approach to customer service excellence. Optimize your resume for ATS by incorporating keywords from the job description like “technical customer support,” “case management,” “team leadership,” and “customer-focused service.” Use Jennie Johnson’s Power Apply feature to automate tailored applications, find the best online application portals, and identify LinkedIn contacts to network with, freeing you to focus on preparing for interviews and further networking.
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