Job summary
Job post source
This job is directly from Ryan Specialty
Job overview
The Technical Support Specialist at Ryan Specialty is responsible for enhancing technical support reliability and improving customer service through strategic initiatives, ensuring efficient support and resolution of technical issues.
Responsibilities and impact
The role involves resolving problem tickets, troubleshooting system and network issues, managing incidents for critical services, providing technical expertise and training, driving process improvements, supporting testing, monitoring systems, and leading disaster recovery planning.
Compensation and benefits
The position offers a target salary of $85,855 annually, with eligibility for bonuses and a comprehensive benefits package including paid time off, parental leave, and mental health services.
Experience and skills
Candidates should have a Bachelor's degree in Computer Science or related field with 5 years of experience, or a Master's degree with 3 years preferred; CompTIA A+ certification is preferred.
Work environment and culture
Ryan Specialty values diversity and inclusion, fostering an equitable workplace where employees are evaluated on performance and contributions, supporting accommodations for disabilities.
Company information
Ryan Specialty is committed to diversity and inclusion and offers comprehensive benefits to support employee well-being.
Application process
Applicants can request accommodations for disabilities via HR email; additional application details are on the company's benefits website.
Unique job features
The role includes leading disaster recovery tests and continuous improvement initiatives, emphasizing strategic planning and technical expertise in support services.
Company overview
Ryan Specialty is a leading international specialty insurance firm that provides innovative solutions for brokers, agents, and insurance carriers. Founded in 2010 by Patrick G. Ryan, the company operates through three main segments: binding authority, managing general underwriting, and wholesale brokerage. They generate revenue by offering specialized insurance products and services, leveraging their expertise to address complex risks. Key historical milestones include rapid expansion through strategic acquisitions and organic growth, positioning Ryan Specialty as a prominent player in the specialty insurance market.
How to land this job
Position your resume to highlight your expertise in troubleshooting complex IT issues, managing incident resolution, and driving continuous improvement initiatives, as these are central to Ryan Specialty's Technical Support Specialist role.
Emphasize your experience with system monitoring, software license compliance, and disaster recovery planning, showcasing your ability to maintain high service reliability and customer satisfaction.
Apply through multiple channels including Ryan Specialty's corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters and hiring managers.
Connect with current employees in Ryan Specialty's IT or Technical Support divisions on LinkedIn; start conversations with ice breakers like commenting on recent company initiatives related to IT improvements or asking about their experience with the support ecosystem.
Optimize your resume for ATS by incorporating keywords such as 'incident management,' 'technical troubleshooting,' 'service reliability,' 'software license compliance,' and 'disaster recovery testing' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and enhancing your technical skills.
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