Job summary
Job post source
This job is directly from Aires.
Job overview
The Mobility Specialist role at Aires involves managing the end-to-end relocation process for corporate transferees, impacting client satisfaction and retention in a high-growth environment.
Responsibilities and impact
The Mobility Specialist counsels transferees on policy benefits, coordinates household goods and family services, assists with expense submissions, collaborates with internal teams for timely service delivery, and participates in ongoing training.
Compensation and benefits
Aires offers a comprehensive benefits package including a 401K match and a hybrid work environment.
Experience and skills
Candidates need a High School Diploma or GED (Associate’s or Bachelor’s preferred) with 1-2 years of customer service experience, preferably in relocation, strong administrative skills, computer literacy, multitasking ability, and a team-oriented mindset.
Career development
Aires has a high internal promotion rate and long-tenured employees, indicating strong career growth and development opportunities.
Work environment and culture
The company culture emphasizes client focus, results, responsibility, accountability, collaboration, innovation, and a team-oriented mindset with care and urgency.
Company information
Aires is a recognized leader in relocation management with over 40 years of experience, an award-winning technology platform, high customer satisfaction, and a strong brand in the mobility industry.
Job location and travel
The position is based in Houston or Dallas, TX with a hybrid work environment.
Unique job features
The role offers the chance to work with an in-house developed award-winning technology platform in a high-growth company with a strong client retention rate.
Company overview
Aires is a global relocation solutions provider that assists organizations and their employees with domestic and international moves. They offer a range of services including policy consulting, expense management, home sale assistance, and destination services to ensure smooth transitions. Founded in 1981, Aires has grown significantly, leveraging technology and personalized service to streamline the relocation process and improve client satisfaction. Their revenue model primarily revolves around service fees charged to corporate clients for managing and executing relocation programs.
How to land this job
Tailor your resume to highlight your customer service experience, especially in managing client interactions via phone and email, which aligns with Aires' emphasis on end-to-end relocation support.
Emphasize your ability to coordinate services and collaborate with internal teams, showcasing skills in multitasking, administrative support, and following policies to ensure timely service delivery.
Apply through multiple channels including Aires' official corporate website and LinkedIn to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with current Mobility Specialists or team members in Aires' Houston or Dallas offices, using ice breakers like commenting on their recent posts about relocation trends or asking about the company culture and growth opportunities.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'relocation process,' 'policy benefits,' 'household goods services,' 'MS Office,' and 'team collaboration' to pass initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate the application process, tailoring your resume for ATS, identifying multiple application portals, and finding relevant LinkedIn contacts to network with, saving you time and improving your job search efficiency.
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