Job summary
Job post source
This job is directly from Western Governors University
Job overview
The Military and Veterans Benefits Specialist at Western Governors University administers military-related benefit programs to support students, ensuring effective coordination and compliance with policies to help veterans access educational benefits.
Responsibilities and impact
The role involves administering military benefit programs, preparing attendance certifications, liaising with military entities and students to resolve benefit issues, maintaining records, communicating benefit information, and ensuring timely processing of payments and paperwork.
Compensation and benefits
The position offers a pay range of $20.33 to $29.51 per hour, eligibility for bonuses, comprehensive medical, dental, vision, and mental healthcare, retirement savings plans, flexible paid time off including parental leave, and discounted tuition at WGU.
Experience and skills
Candidates need a high school diploma or GED and at least 2 years of experience in financial aid or a similar customer service environment; preferred qualifications include knowledge of tuition assistance programs, experience with Excel, and familiarity with information management systems like Banner or Salesforce.
Work environment and culture
Western Governors University values diversity and student-focused professionalism, promoting a supportive and mission-driven work environment committed to expanding access to higher education.
Company information
Western Governors University is an online university pioneering competency-based education, recognized by academic, industry, and government leaders for innovative learning methods.
Application process
Applicants must submit an online application; internal candidates apply via the internal job board in Workday; accommodations are available for applicants with disabilities upon request.
Unique job features
The role includes attending VA and state agency workshops to stay updated on benefit administration and involves direct interaction with military and veteran students, distinguishing it within educational benefit administration roles.
Company overview
Western Governors University (WGU) is an accredited online university that offers competency-based education, primarily targeting working adults seeking to advance their careers through flexible learning. Founded in 1997 by a group of U.S. governors, WGU makes money through tuition fees, which are charged at a flat rate per term rather than per credit hour, making it cost-effective for students to accelerate their studies. The university is notable for its innovative approach to higher education, emphasizing mastery of skills and knowledge over traditional classroom time, and has grown significantly, serving tens of thousands of students across the United States.
How to land this job
Tailor your resume to emphasize experience with military-related benefit programs, financial aid, and customer service, highlighting skills in coordinating benefits and resolving claims issues as outlined in the job description.
Showcase your organizational skills, attention to detail, and ability to maintain confidentiality, as these are critical for managing military benefit records and communications at WGU.
Apply through multiple platforms including Western Governors University's official career page, LinkedIn, and any other job boards listing this position to maximize visibility and chances of consideration.
Connect with current employees in the Military Support Department or related divisions at WGU on LinkedIn; use ice breakers such as commenting on recent university initiatives supporting veterans or asking about their experience working with military benefit programs.
Optimize your resume for ATS by incorporating keywords from the job description like 'military benefit programs,' 'attendance certification,' 'claims resolution,' 'financial aid,' and 'customer service' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate the application process, tailor your resume and cover letter for each submission, identify multiple application channels, and find LinkedIn contacts to network with, saving you time and enhancing your job search effectiveness.
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