Job summary
Job post source
This job is directly from Kyriba
Job overview
The Director Customer Success, NORAM & LATAM at Kyriba leads a team managing complex, high-value client relationships to drive customer engagement, product adoption, retention, and expansion, impacting overall client success and business growth.
Responsibilities and impact
The role involves mentoring Customer Success Managers, fostering a client-focused culture, setting and tracking success metrics, facilitating executive-level meetings, collaborating cross-functionally, and driving customer expansion and process improvements.
Compensation and benefits
The base salary ranges from $158,775 to $200,850 annually with additional variable compensation and potential long-term incentives; a comprehensive benefits package is offered as detailed on Kyriba's careers page.
Experience and skills
Candidates need 8+ years in Customer Success, Account Management, or Sales with leadership experience, strong SaaS knowledge, client adoption and retention skills, business acumen, and excellent communication and problem-solving abilities; treasury domain expertise and executive meeting experience are a plus.
Career development
The company supports individual growth and continuous learning in SaaS, customer success, and treasury trends, encouraging professional development within a supportive team environment.
Work environment and culture
Kyriba promotes a fun, flexible, inclusive, and diverse work environment valuing belonging, appreciation, engagement, and emotional intelligence among team members.
Company information
Kyriba is a global SaaS leader in liquidity performance, serving CFOs and Treasurers with AI-driven financial automation, managing billions of transactions and trillions in payments annually to optimize liquidity and financial performance.
Team overview
The candidate will lead a team of Customer Success Managers responsible for high-value clients, fostering a culture of trust, accountability, and growth.
Application process
Applicants needing accommodations can contact HR via email; further application details are not specified.
Unique job features
The role offers leadership in a high-impact SaaS environment with opportunities to influence product adoption and customer success strategies at an executive level.
Company overview
Kyriba is a global leader in cloud-based treasury, finance, and IT solutions, specializing in providing software that helps businesses optimize their financial operations. The company generates revenue by offering subscription-based services for its platform, which includes capabilities for cash and liquidity management, payments, risk management, and working capital optimization. Founded in 2000, Kyriba has grown significantly, expanding its services to cater to multinational corporations and financial institutions worldwide. A key milestone in its history was the strategic investment from Bridgepoint in 2019, which has supported its continued innovation and expansion in the financial technology sector.
How to land this job
Tailor your resume to highlight leadership experience in customer success, especially managing teams focused on high-value, complex client relationships, as this is central to the Director role at Kyriba.
Emphasize your strategic thinking, client engagement skills, and ability to drive adoption, retention, and expansion of SaaS products, aligning with Kyriba’s focus on customer value and business outcomes.
Apply through multiple channels including Kyriba’s corporate careers page and LinkedIn to maximize your visibility and chances of consideration for this role.
Connect on LinkedIn with current Customer Success leaders or team members at Kyriba; start conversations by referencing their recent posts about customer success strategies or by asking about the company culture and team dynamics in NORAM & LATAM regions.
Optimize your resume for ATS by incorporating key phrases from the job description such as 'customer success leadership,' 'SaaS adoption,' 'client retention,' 'executive communication,' and 'cross-functional collaboration' to ensure it passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored applications, identify the best job portals, and find relevant LinkedIn contacts to network with, saving you time and increasing your chances at Kyriba.
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