Job summary
Job post source
This job is directly from dunnhumby
Job overview
The Loyalty & Personalisation Consulting Director role at dunnhumby leads client partnerships and drives loyalty, personalisation, and CRM strategies to enhance customer value and business growth.
Responsibilities and impact
The role involves partnering with sales and client teams to understand client needs, support new business and account development, manage multiple consulting projects, and lead practice development and business growth.
Compensation and benefits
The position offers a comprehensive rewards package typical of a leading technology company, including flexible working hours, personal flexibility, birthday off, and investment in cutting-edge technology, along with strong diversity and inclusion support.
Experience and skills
Candidates need 15-20 years of experience, Spanish language skills, expertise in loyalty, personalisation, CRM strategies, data science application, practice leadership, and experience with big tech AI-powered software vendors and tier 1 strategy consultancies.
Career development
The company supports continuous skill and knowledge development, practice leadership growth, and provides opportunities to engage in thought leadership and industry conferences.
Work environment and culture
dunnhumby promotes an inclusive culture with flexible working options, diversity networks, and a supportive environment balancing work and personal life.
Company information
dunnhumby is a global leader in Customer Data Science with 2,500 experts worldwide, serving iconic brands like Tesco and Coca-Cola, focused on enabling businesses to be customer-first.
Job location and travel
The role is based in the USA with options in Cincinnati, Miami, or New York, supporting clients across North and Latin America.
Unique job features
The role uniquely combines strategy consulting, AI-powered loyalty and personalisation software expertise, and leadership in a global data science company with flexibility and inclusive culture.
Company overview
dunnhumby is a global leader in customer data science, helping businesses understand and engage with their customers through data-driven insights. They generate revenue by providing analytics, personalized marketing, and customer-centric strategies to retailers and brands. Founded in 1989, dunnhumby gained prominence through its partnership with Tesco, revolutionizing retail loyalty programs with the Tesco Clubcard. Today, they leverage advanced data science and AI to drive customer loyalty and business growth across various industries.
How to land this job
Position your resume to highlight extensive experience in loyalty, personalisation, and CRM strategy design, emphasizing your expertise in design thinking, service design, and data science applied to large retail datasets.
Showcase your leadership in managing multiple consulting projects simultaneously, along with proven success in new business development and client account growth within retail and tech environments.
Apply through dunnhumby's corporate careers page and LinkedIn, as well as other reputable job boards where dunnhumby posts openings, to maximize your application reach.
Connect with current dunnhumby employees in the Loyalty & Personalisation division on LinkedIn; start conversations by referencing recent dunnhumby thought leadership or expressing genuine interest in their work on AI-powered customer strategies.
Optimize your resume for ATS by including keywords such as 'loyalty programs,' 'personalisation,' 'CRM strategies,' 'AI,' 'data science,' 'retail consulting,' and 'business development' directly from the job description.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and discover LinkedIn contacts for outreach, helping you focus your energy on preparing for interviews and networking.
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