Job summary
Job post source
This job is directly from Robins Kaplan LLP
Job overview
The Service Desk Specialist role at Robins Kaplan LLP is an entry-level IT support position focused on resolving technical issues for firm users to maintain productivity and provide excellent client service.
Responsibilities and impact
The specialist will handle support requests via multiple channels, troubleshoot hardware and software issues, escalate complex problems, maintain end-user hardware, deploy software updates, document solutions, and participate in team initiatives to improve service.
Compensation and benefits
The position pays $29.69 to $36.61 per hour based on experience, is non-exempt and eligible for overtime, with a typical 37.5-hour workweek and potential for additional hours; benefits details are not specified.
Experience and skills
Candidates should have 1-2 years of IT support experience, preferably in a helpdesk or professional environment, familiarity with Windows OS and Microsoft Office, basic troubleshooting skills, strong communication, and organizational abilities; A+ or Microsoft Associate certification is preferred.
Career development
High-performing specialists may advance to Analyst roles within 24+ months, indicating opportunities for career growth within the company.
Work environment and culture
The company culture values operational excellence, documentation, urgency, technical ownership, and client service, fostering a collaborative and learning-focused environment.
Company information
Robins Kaplan LLP is a professional law firm committed to equal employment opportunities and a discrimination-free workplace, emphasizing support for individuals with disabilities and inclusive policies.
Team overview
The candidate will join a technical support team focused on knowledge sharing, service improvement, and user satisfaction, working closely with attorneys and business professionals.
Job location and travel
Work is performed in a professional office environment with physical demands including stationary computer work, moving around the office, and occasional lifting of equipment.
Unique job features
This role offers hands-on experience with legal software tools, a focus on root cause problem solving, and a clear growth path from specialist to analyst within the firm.
Company overview
Robins Kaplan LLP is a prominent American law firm specializing in complex litigation, including intellectual property, business litigation, antitrust, and personal injury cases. The firm generates revenue through legal fees and settlements, often representing clients in high-stakes cases. Founded in 1938, Robins Kaplan has a rich history of landmark legal victories and is known for its commitment to justice and client advocacy. The firm operates multiple offices across the United States, providing a robust platform for legal professionals.
How to land this job
Position your resume to highlight your hands-on experience with troubleshooting Windows OS, Microsoft Office Suite, and basic hardware like laptops and printers, emphasizing your ability to resolve common technical issues efficiently.
Showcase your strong communication skills and customer-focused mindset by detailing how you translate technical solutions into clear, user-friendly instructions and maintain thorough documentation to improve service consistency.
Apply through multiple channels including Robins Kaplan LLP's official career site and LinkedIn to maximize your application visibility and ensure your resume reaches the right hiring managers.
Connect with IT support team members or Service Desk Specialists at Robins Kaplan LLP on LinkedIn; start conversations by commenting on recent company posts or asking about their experience with the firm’s IT culture and operational excellence.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'ITSM tool,' 'troubleshooting,' 'documentation,' 'customer service,' and 'Windows OS' to pass initial resume screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn connections, allowing you to focus more on interview preparation and skill development.
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