Job summary
Job post source
This job is directly from Sploot Veterinary Care
Job overview
The Pet Parent Experience Manager at Sploot Veterinary Care leads the Chicago team to ensure exceptional veterinary care and customer experience for pet parents.
Responsibilities and impact
The role involves managing the Pet Parent Experience team schedule, handling escalations, resolving customer concerns, performing quality assessments, and collaborating with leadership to enhance the service function across multiple clinics.
Compensation and benefits
The position offers $27-$32 per hour, 401K with company match, fully covered health, dental, and vision insurance, pet care benefits, up to 4 weeks PTO, 12 weeks paid parental leave, unlimited food and snacks during shifts, team events, and company swag.
Experience and skills
Candidates need at least 2 years of customer support/service management experience, skills in managing complex schedules, strong organization, and preferably experience in veterinary or medical customer support and supervisory roles in contact centers.
Work environment and culture
Sploot promotes a supportive, healthy, balanced work environment with a collaborative culture and work/life balance, valuing team thriving inside and outside the clinic.
Company information
Sploot Veterinary Care offers urgent and primary veterinary care through clinics focused on high-quality, accessible pet medical services, emphasizing innovative care approaches and team support.
Team overview
The candidate will join the Pet Parent Experience team in Chicago, working closely with the General Manager and Head of Business Operations, supporting multiple clinic locations.
Job location and travel
The job is based in Chicago, IL, requiring travel between four local clinics for in-clinic work.
Unique job features
This role uniquely combines customer service management with veterinary care innovation, involving multi-location team leadership and direct impact on expanding veterinary care services.
Company overview
Sploot Veterinary Care is a veterinary services provider with locations in Chicago, IL, and the Denver Metro Area. Founded in 2021, the company offers a comprehensive range of primary and urgent care services, including surgeries, dental care, preventive treatments, and wellness programs for pets. Sploot aims to transform the veterinary experience by providing same-day appointments and a supportive environment for both pets and their parents. The company has received strategic investments from firms like L Catterton and is actively expanding its clinic network in Denver.
How to land this job
Position your resume to highlight your experience in customer support and service management, especially emphasizing your ability to manage complex schedules and lead diverse teams across multiple locations, as these are key responsibilities for the Pet Parent Experience Manager at Sploot Veterinary Care.
Emphasize your skills in resolving customer concerns, managing escalations, and maintaining high-quality service standards, aligning with Sploot’s commitment to providing the best care and support to pet parents.
Apply through multiple platforms including Sploot Veterinary Care’s corporate website and LinkedIn to maximize your chances of being noticed for this role.
Connect with current employees in the Pet Parent Experience team or management at Sploot Veterinary Care on LinkedIn. Use ice breakers such as commenting on their role in enhancing pet care experiences or asking about the innovative approaches Sploot is implementing in veterinary care.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer support manager,' 'schedule management,' 'team leadership,' 'escalation resolution,' and 'veterinary care experience' to ensure your application passes initial screenings.
Utilize Jennie Johnson’s Power Apply feature to automate applying across multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and other job search activities.
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