Job summary
Job post source
This job is directly from The Harris Center for Mental Health and IDD
Job overview
The Access Line Specialist (Remote) at The Harris Center serves as the first phone contact for the public, providing information, crisis triage, and referrals to support mental health and IDD services.
Responsibilities and impact
The specialist answers calls during assigned shifts, builds rapport with callers, uses active listening, provides appropriate referrals, complies with policies, completes documentation timely, and promotes teamwork and suicide prevention.
Compensation and benefits
The Harris Center offers a competitive salary, robust retirement plan with company matching, paid time off with prior service credit, cell phone discounts, entertainment deals, free Headspace subscription, Employee Assistance Program, and eligibility for student loan forgiveness programs.
Experience and skills
Requires a high school diploma or GED, preferably a bachelor's degree or two years of telephonic customer service experience, strong customer service and phone skills, critical thinking, data entry, and ability to navigate multiple computer systems.
Work environment and culture
The Harris Center embraces a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment, focusing on suicide care and prevention within a supportive team environment.
Company information
The Harris Center is the state-designated Local Mental Health and IDD Authority for Harris County, Texas, serving over 90,000 people with a $300 million budget and more than 2,500 employees across 80 sites.
Job location and travel
This is a remote position supporting Harris County, Texas, with no specified travel requirements.
Unique job features
The role includes specialized training in customer service, crisis triage, mental health, and IDD issues, and is considered an essential program that remains operational during holidays and disasters.
Company overview
The Harris Center for Mental Health and IDD is a leading provider of mental health and intellectual and developmental disability services in Harris County, Texas. They offer a comprehensive range of services including crisis intervention, outpatient care, and residential programs, aiming to improve the quality of life for individuals with mental health issues and developmental disabilities. Established in 1965, the organization has evolved to become one of the largest community mental health centers in the U.S., funded through a combination of government grants, contracts, and service fees. Their mission is to transform the lives of those they serve through accessible, integrated, and person-centered care.
How to land this job
Position your resume to highlight your bilingual communication skills, telephonic customer service experience, and ability to handle crisis triage, as these are central to the Access Line Specialist role at The Harris Center for Mental Health and IDD.
Emphasize your active listening skills, empathy, critical thinking, and ability to navigate multiple computer systems simultaneously, reflecting the job's focus on customer connection and data entry accuracy.
Apply through multiple platforms including The Harris Center's official corporate website and LinkedIn to maximize application visibility and ensure your resume reaches the right recruiters.
Connect with current employees in the Access Line or customer service divisions at The Harris Center on LinkedIn; use ice breakers like asking about their experiences with the training curriculum or how they manage crisis calls effectively.
Optimize your resume for ATS by incorporating keywords such as 'bilingual,' 'crisis triage,' 'customer service,' 'active listening,' 'data entry,' and 'trauma-informed approach' to align with the job description and improve your chances of passing automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application platforms, and find LinkedIn contacts to network with, saving you time and increasing your chances of landing the role.
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