Job summary
Job post source
This job is directly from Palo Alto Networks
Job overview
The Manager, Technical Customer Support at Palo Alto Networks leads a team to deliver high-quality support for network security products, ensuring customer success and loyalty.
Responsibilities and impact
The role involves managing daily operations of Technical Support Engineers, driving customer satisfaction, providing training and mentoring, handling escalations, setting goals, and collaborating with sales and partners.
Compensation and benefits
The salary range is $118,000 to $191,500 per year, potentially including restricted stock units and bonuses; benefits include FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities.
Experience and skills
Requires 8+ years in technical support with 3+ years in management or lead roles, preferably in TAC environments, with skills in project management, escalation handling, communication, and knowledge of endpoint and cloud security technologies.
Career development
Opportunities include working in a high-growth, innovative cybersecurity company with access to personalized learning and development programs.
Work environment and culture
The company values innovation, collaboration, integrity, inclusion, and offers a primarily office-based work environment with some flexibility to foster teamwork and problem-solving.
Company information
Palo Alto Networks is a leading cybersecurity company focused on protecting digital environments through innovative network security products and services.
Team overview
The candidate will join a critical technical support team responsible for customer success post-purchase, handling product transitions, integrations, and critical issue resolution.
Job location and travel
The job is primarily office-based with flexibility offered where needed, supporting a collaborative work environment.
Unique job features
The role offers the chance to work with award-winning security products in a dynamic, high-performance support delivery team focused on customer success and innovation.
Company overview
Palo Alto Networks is a global cybersecurity leader known for providing advanced firewalls and cloud-based security solutions to protect enterprises from cyber threats. They generate revenue through the sale of hardware, software subscriptions, and support services. Founded in 2005 by Nir Zuk, the company has grown rapidly, acquiring several firms to enhance its security offerings and expand its market reach. Their innovative approach and commitment to cybersecurity make them a key player in the industry.
How to land this job
Tailor your resume to emphasize leadership experience managing technical support teams, particularly in enterprise or TAC environments, showcasing your ability to drive customer satisfaction and team performance.
Highlight your skills in managing escalations, project management, and delivering results under pressure, as these are critical for the Manager, Technical Customer Support role at Palo Alto Networks.
Apply through multiple channels including the Palo Alto Networks corporate careers page, LinkedIn, and relevant cybersecurity job boards to maximize your application reach.
Connect with current Palo Alto Networks Technical Support or Customer Success managers on LinkedIn; start conversations with ice breakers like commenting on recent Palo Alto Networks product launches or asking about their approach to customer escalation management.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support management,' 'customer escalation,' 'project management,' 'enterprise endpoint technologies,' and 'cloud security.'
Use Jennie Johnson's Power Apply feature to automate tailored applications, apply through multiple platforms, and identify LinkedIn contacts for networking, freeing you to focus on interview preparation and skill enhancement.
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