Job summary
Job post source
This job is directly from Broadridge
Job overview
The Client Delivery Manager at Broadridge oversees the delivery of contracted services to clients, ensuring SLAs and KPIs are met while maintaining strong client relationships and identifying business opportunities.
Responsibilities and impact
The role involves managing day-to-day service delivery, controlling project schedules, risks, scope, and budgets, ensuring operational teams meet client requirements, conducting service reviews, resolving escalated issues, and mentoring team members.
Experience and skills
Requires a bachelor's degree in Business, IT, Project Management or related field, with 10+ years in client delivery or service management, strong SLA/KPI management skills, project oversight experience, excellent communication, and mentoring abilities.
Company overview
Broadridge Financial Solutions is a global fintech leader providing investor communications and technology-driven solutions to banks, broker-dealers, asset managers, and corporate issuers. They generate revenue through transaction-based fees, software licensing, and managed services. Founded in 2007 as a spin-off from Automatic Data Processing (ADP), Broadridge has grown through strategic acquisitions and innovation, becoming a critical player in financial services infrastructure. Their expertise in data analytics, regulatory compliance, and digital transformation positions them as a trusted partner in the financial industry.
How to land this job
Position your resume to highlight your extensive experience managing client delivery, emphasizing your expertise in meeting or exceeding SLAs and KPIs to ensure successful service delivery at Broadridge.
Focus on showcasing your skills in project schedule oversight, risk management, scope control, and budget adherence, as well as your ability to build and maintain strong client relationships and provide ongoing support.
Apply through multiple channels including Broadridge's official corporate careers site and LinkedIn to maximize your chances of being noticed for the Client Delivery Manager role.
Connect with current Broadridge employees in the client services or project management divisions on LinkedIn; use ice breakers such as commenting on recent Broadridge service innovations or asking about their experience managing client relationships within the company.
Optimize your resume for ATS by incorporating keywords from the job description like 'SLA management,' 'KPI adherence,' 'project risk and budget control,' 'client relationship management,' and 'service delivery metrics' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate the tailoring of your resume, apply through multiple platforms simultaneously, and identify relevant LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and refining your professional skills.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.