Job summary
Job post source
This job is directly from City of Helotes
Job overview
The Emergency Dispatcher role at City of Helotes involves managing technical radio communications to deploy emergency services such as police, fire, EMS, and others, playing a critical role in public safety response.
Responsibilities and impact
The Emergency Dispatcher answers and prioritizes emergency calls, communicates with field units via radio and computer systems, maintains status and location of units, enters and retrieves crime-related data, supports vehicle impound programs, and performs clerical duties to ensure efficient emergency response.
Compensation and benefits
The position offers an hourly wage between $17.50 and $17.61. Additional benefits are not specified in the description.
Experience and skills
Candidates should have a high school diploma or GED, with one year of public safety telecommunications experience or a TCOLE Basic Telecommunicator license preferred. Certifications such as TCOLE Telecommunicator, TCIC/NCIC, and a valid Texas driver's license are required, with several other certifications preferred within one year of employment. Bilingual skills in English and Spanish are also preferred.
Work environment and culture
The work environment is primarily office-based with varying shifts and potential overtime to maintain staffing, emphasizing effective communication, teamwork, and public service in emergency situations.
Company information
City of Helotes is a municipal organization responsible for public safety communications and emergency services coordination.
Team overview
The Emergency Dispatcher reports to the Director of Emergency Communications or a senior telecommunicator, working within the Helotes 911/Public Safety Communications Center as a non-supervisory team member.
Job location and travel
The job is located in an office environment within the City of Helotes, Texas, with shift work and possible overtime requirements.
Unique job features
The role requires proficiency with multiple communication and dispatch systems including TCIC/NCIC, TLETS, and computer-aided dispatch, and involves critical decision-making under pressure to support emergency services.
Company overview
The City of Helotes, located in Texas, is a municipal government organization that provides a range of public services to its residents, including public safety, infrastructure maintenance, and community development. The city generates revenue primarily through property taxes, sales taxes, and various service fees. Founded in 1981, Helotes has a rich history of community involvement and growth, with a focus on preserving its small-town charm while fostering economic development. Notable events include the annual Cornyval Festival, which celebrates the city's heritage and attracts visitors from across the region.
How to land this job
Position your resume to highlight your experience with emergency communications, radio dispatch, and coordinating multi-agency responses, emphasizing your ability to work under pressure and make sound decisions in emergencies.
Focus on showcasing knowledge of telecommunications systems such as TCIC/NCIC, TLETS, and computerized 911 systems, along with your proficiency in data entry, record keeping, and communication skills both verbal and written.
Apply through the City of Helotes official careers page and also on LinkedIn, as multiple platforms increase your chances of visibility and consideration for the Emergency Dispatcher role.
Connect on LinkedIn with current employees in the Helotes Emergency Communications Center or related public safety divisions; start conversations with ice breakers like asking about their experience working in dispatch during high-pressure situations or inquiring about the training process for new telecommunicators.
Optimize your resume for ATS by including keywords from the job description such as 'emergency communications,' 'TCIC/NCIC,' 'computer-aided dispatch,' 'radio communications,' 'public safety,' and 'multi-agency response' to ensure your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify all relevant job posting sites, and find LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.
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