Job summary
Job post source
This job is directly from Rivian
Job overview
The Field Service Parts Advisor IV at Rivian is responsible for enhancing the internal customer experience at service locations by managing parts processes and collaborating with service teams to support vehicle repairs and service operations.
Responsibilities and impact
The advisor will train others on parts handling, support multiple service centers, manage inventory and procurement processes, communicate with technicians and management, resolve parts discrepancies, and ensure adherence to Rivian's service standards and safety requirements.
Experience and skills
Candidates should have 3-4 years of customer-facing service or inventory management experience, strong communication and organizational skills, ability to work independently, and physical capability to handle parts; a high school diploma or GED is preferred.
Work environment and culture
Rivian values innovation, a customer-first approach, and a passion for adventure, fostering a culture of continuous improvement and collaboration in a fast-paced environment.
Company information
Rivian is an innovative electric vehicle manufacturer focused on emissions-free adventure vehicles, committed to sustainability and challenging traditional automotive norms.
Team overview
The role involves working closely with internal partners including Regional Parts Specialists, Technicians, Advisors, and local Management within service centers.
Unique job features
This role uniquely combines operational parts management with direct customer service in a dynamic, fast-paced environment emphasizing continuous improvement and cross-team collaboration.
Company overview
Rivian is an American electric vehicle manufacturer and automotive technology company known for its electric adventure vehicles, including the R1T pickup truck and R1S SUV. Founded in 2009 by RJ Scaringe, Rivian aims to revolutionize the automotive industry with sustainable and innovative transportation solutions. The company generates revenue through the sale of its electric vehicles, as well as through partnerships and services related to its proprietary battery and drivetrain technologies. Rivian has garnered significant attention and investment, including backing from Amazon and Ford, and is committed to building a network of charging infrastructure to support its vehicles.
How to land this job
To position your resume effectively for the Field Service Parts Advisor IV role at Rivian, emphasize your experience in parts management, inventory control, and customer service within fast-paced environments, showcasing your ability to collaborate cross-functionally and solve operational problems creatively.
Highlight your skills in process standardization, continuous improvement, and training or guiding teams on parts receiving, stocking, and inventory procedures, as these are key responsibilities outlined in the job description.
Apply through multiple platforms including Rivian's official careers page and LinkedIn to maximize your application's visibility and ensure it reaches the right hiring teams.
Connect with current Rivian employees in the service or parts divisions on LinkedIn to gain insights and express your enthusiasm; use ice breakers like commenting on recent company innovations in electric vehicles or asking about their experience working in Rivian's adventurous culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'parts management,' 'inventory auditing,' 'process standardization,' 'customer experience,' and 'continuous improvement' to ensure your resume passes initial automated screenings.
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