Job summary
Job post source
This job is directly from Eastern Kentucky University
Job overview
The Counselor at Eastern Kentucky University provides essential support to undergraduate and graduate students by advising on financial aid, student accounting, and registration, impacting student success and service quality.
Responsibilities and impact
The Counselor manages front desk services, advises students and families on policies and funding options, interprets institutional policies, supports budget and procurement processes, and completes special projects to ensure smooth operations.
Compensation and benefits
The position is full-time, exempt with a posted salary grade of Exempt - 43, includes retirement through KTRS, and may offer visa sponsorship based on unit needs and candidate qualifications.
Experience and skills
A bachelor's degree is required with preferred experience of one year in customer service within higher education or office settings.
Work environment and culture
Eastern Kentucky University promotes equal opportunity and inclusivity, fostering a supportive educational and work environment.
Company information
Eastern Kentucky University is an educational institution committed to student success and equal opportunity, offering diverse programs and services.
Team overview
The Counselor will join the Central Student Services team collaborating with Financial Aid, Student Accounting, and Registrar offices to support student needs.
Job location and travel
The position is located at the Richmond Campus with some evening and weekend hours required.
Unique job features
The role involves multi-channel student interaction (chat, phone, in-person) and collaboration with multiple university departments to enhance student services.
Company overview
Eastern Kentucky University (EKU) is a public university located in Richmond, Kentucky, known for its strong emphasis on liberal arts and applied sciences. EKU offers a wide range of undergraduate and graduate programs across various disciplines, including business, education, health sciences, and criminal justice. The university generates revenue through tuition fees, state funding, and research grants. Established in 1906, EKU has a rich history of serving the educational needs of the region and has evolved to incorporate online learning and community engagement initiatives.
How to land this job
Position your resume to highlight your experience in customer service, especially in higher education or office settings, to align with Eastern Kentucky University's preference for this role.
Emphasize skills in managing front desk operations, coordinating student workers, and advising students and families on policies, financial aid, and registration processes.
Apply through multiple channels including Eastern Kentucky University's official career site and LinkedIn to maximize your application visibility.
Connect with staff members in the Student Success, Outreach & Opportunity division on LinkedIn; ice breakers could include asking about recent initiatives in student services or expressing interest in how the team supports student financial aid and registration.
Optimize your resume for ATS by including keywords from the job description such as 'student services,' 'financial aid,' 'student accounting,' 'registration,' 'policy interpretation,' and 'customer service in higher education.'
Use Jennie Johnson's Power Apply feature to automate applying across platforms, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, saving you time and increasing your chances of landing the job.
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