Job summary
Job post source
This job is directly from Highgate
Job overview
The Front Desk Agent at Highgate is responsible for providing courteous and efficient guest service during check-in, stay, and checkout, contributing to maximizing room revenue and occupancy.
Responsibilities and impact
The role involves answering guest inquiries, handling cash and credit policies, managing reservations, operating front desk systems, completing shift tasks, maintaining promotional programs, and assisting guests with safe deposit boxes.
Experience and skills
The position requires a high school diploma or equivalent, computer experience, and preferred customer service or hotel experience, with strong communication, multitasking, and problem-solving skills.
Work environment and culture
Highgate values attentive, friendly, courteous service and maintains high standards of personal appearance and hotel operations for a safe and efficient work environment.
Company information
Highgate is a leading real estate investment and hospitality management company with a $20B asset portfolio, operating in major U.S. markets and internationally, known for innovation and expert hospitality management.
Job location and travel
The job is located at Homewood Suites Grapevine in Grapevine, TX, with a professional hotel front desk environment.
Company overview
Highgate is a premier real estate investment and hospitality management company that operates a diverse portfolio of properties, including luxury hotels, resorts, and commercial spaces. They generate revenue through property management, hotel operations, and real estate investments. Founded in 1988, Highgate has a significant presence in key urban markets and is known for its innovative approach to hospitality and real estate management. The company's strategic acquisitions and partnerships have positioned it as a leader in the industry, making it an attractive employer for those interested in real estate and hospitality careers.
How to land this job
Tailor your resume to highlight your customer service skills, proficiency with front desk computer systems, and ability to handle multiple tasks efficiently, as emphasized in the job description.
Emphasize your knowledge of hospitality terminology, cash handling, and experience managing guest inquiries and reservations to align with Highgate's expectations.
Apply through multiple platforms such as Highgate's corporate career site, LinkedIn, and other job boards to maximize your application visibility.
Connect with current employees in Highgate's hospitality or front office divisions on LinkedIn, using ice breakers like complimenting recent hotel initiatives or asking about their experience working at Highgate.
Optimize your resume for ATS by including keywords from the job description such as 'guest service,' 'cash handling,' 'reservation management,' and 'hospitality terminology' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume to the job description, and identify LinkedIn contacts for networking, saving you valuable time during your job search.
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