Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Call Center Patient Representative role is a full-time remote customer service position focused on handling inbound calls to provide patient support and ensure customer satisfaction.
Responsibilities and impact
The representative will take incoming calls, provide accurate answers, de-escalate dissatisfied customers, maintain communication records, and find effective solutions to customer inquiries.
Compensation and benefits
The position offers $13-$21 per hour with monthly and quarterly bonuses, paid training, health, dental, vision insurance, 401(k) with matching, paid time off, and work-from-home flexibility.
Experience and skills
Candidates need at least one year of call center experience, high school diploma or equivalent, strong communication, computer skills, ability to handle stress, and typing speed of 25+ WPM; bilingual skills are a plus.
Work environment and culture
The job emphasizes a positive, professional attitude with independent work in a remote setting and a supportive environment through paid training and benefits.
Job location and travel
This is a remote work-from-home position available only to candidates residing in the United States.
Unique job features
The job features paid training, flexible scheduling, and multiple bonus opportunities, distinguishing it from typical call center roles.
Company overview
Remlance.com is a Dubai-based IT services and consulting company founded in 2018 that operates a platform focused on remote job opportunities. The company connects employers with remote talent, primarily in engineering and information technology roles, and generates revenue by facilitating these job placements. With a team size of 11-50 employees, Remlance.com serves as a resource for both job seekers and companies seeking remote professionals. The company remains privately held and unfunded, emphasizing its niche in the growing remote work sector. Its platform is recognized among lists of remote job providers and is active in international markets, including the United States.
How to land this job
Tailor your resume to highlight your experience in inbound call center roles, emphasizing your ability to handle high call volumes and deliver excellent customer service in a remote environment.
Focus on showcasing strong communication skills, including verbal, written, and active listening abilities, as well as your capacity to de-escalate difficult situations and maintain calm under pressure.
Apply through multiple channels such as Remlance.com's official careers page, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect with current employees or recruiters at Remlance.com on LinkedIn, especially those in customer service or human resources; start conversations by asking about their experience working remotely or how the training program supports new hires.
Optimize your resume for ATS by incorporating keywords from the job description like 'inbound calls,' 'customer service,' 'remote work,' 'de-escalation,' and 'typing 25+ WPM' to ensure your resume passes initial automated screenings.
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