Job summary
Job post source
This job is directly from Harris Computer
Job overview
The Support Analyst role at Harris Computer involves providing application support to customers, resolving complex issues, and serving as a liaison between the company and clients to ensure satisfaction.
Responsibilities and impact
The Support Analyst will handle support calls and tickets, document customer interactions, monitor and follow up on open tickets, collaborate with team members, and submit bug fixes and software enhancements.
Compensation and benefits
The position offers 3 weeks' vacation, 5 personal days, comprehensive medical, dental, and vision coverage from day one, employee stock ownership, RRSP/401k matching, lifestyle rewards, and flexible work options.
Experience and skills
Candidates should have customer service experience, strong listening and problem-solving skills, ability to manage multiple priorities, a professional attitude, and willingness to learn new software. K-12 accounting, payroll, HR experience, and proficiency with accounting software and web browsers are preferred.
Work environment and culture
The role supports a cohesive team environment with peer training and interaction, emphasizing customer satisfaction and adaptability in a fast-paced setting.
Company information
Harris Computer provides financial solutions for schools, focusing on software applications for K-12 accounting, payroll, and HR.
Team overview
The Support Analyst will work closely with other team members in a collaborative group setting to exchange knowledge and support each other.
Job location and travel
This is a remote position with work hours from 8:00am to 5:00pm Eastern Time.
Unique job features
The job features direct customer interaction, use of a support ticketing system, and opportunities to contribute to software improvements through bug fixes and enhancements.
Company overview
Harris Computer is a leading provider of mission-critical software solutions for various public sector, healthcare, utilities, and private sector enterprises. They make money by offering specialized software products and services that enhance operational efficiency, compliance, and customer engagement for their clients. Founded in 1976, Harris has grown through strategic acquisitions and organic growth, becoming a trusted partner for organizations seeking robust and reliable software solutions.
How to land this job
Position your resume to emphasize your experience in customer service, technical support, and your ability to manage support tickets and client interactions effectively, aligning with Harris Computer's Support Analyst role.
Highlight your skills in troubleshooting, using support ticketing systems, and your ability to communicate clearly with customers, as well as any experience with K-12 accounting, payroll, or HR software to stand out.
Apply through multiple channels including Harris Computer's official career page, LinkedIn, and other job boards to increase your chances of visibility and consideration for the Support Analyst position.
Connect with current employees or team members in the Harris School Financial Solutions division on LinkedIn; use ice breakers like commenting on recent company updates, asking about their experience working remotely, or inquiring about key qualities for success in the support team.
Optimize your resume for ATS by incorporating keywords such as 'support analyst,' 'customer service,' 'ticketing system,' 'software troubleshooting,' 'K-12 accounting,' and 'client support' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, freeing you to focus on interview preparation and skill enhancement.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.