Carrington Holding Company, LLC

Hybrid Bilingual Customer Service Specialist, I

ANAHEIM, CAPosted 25 days ago

Job summary

  • Job post source

    This job is directly from Carrington Holding Company, LLC.

  • Job overview

    The Hybrid Bilingual Customer Service Specialist I is an entry-level role focused on providing excellent customer service for mortgage loan inquiries, primarily through inbound and outbound calls.

  • Responsibilities and impact

    Daily responsibilities include answering calls from borrowers, delivering accurate information, resolving customer issues, tracking inquiries, and documenting call details, while ensuring compliance with regulations.

  • Compensation and benefits

    The target pay for this position is $20.00 per hour plus a monthly bonus, along with comprehensive healthcare plans and a 401(k) match.

  • Experience and skills

    A high school diploma or equivalent is required, with preferred customer service or call center experience, and experience in the banking or mortgage industry is also preferred.

  • Career development

    The company offers customized training programs to help employees advance their careers.

  • Work environment and culture

    Carrington promotes a supportive work environment with a focus on exceptional customer care and community involvement through the Carrington Charitable Foundation.

  • Company information

    Carrington Mortgage Services is part of The Carrington Companies, providing full-lifecycle mortgage loan servicing assistance to borrowers and investors.

Company overview

Carrington Holding Company, LLC is a diversified financial services firm specializing in real estate and mortgage services. They generate revenue through mortgage lending, loan servicing, real estate transactions, and asset management. Founded in 2003, Carrington has grown to include multiple subsidiaries, offering a range of services from residential mortgage servicing to real estate brokerage. Their integrated approach allows them to manage the entire lifecycle of real estate transactions, providing comprehensive solutions to homeowners, investors, and financial institutions.

How to land this job

  • Position your resume to emphasize your bilingual English/Spanish skills and your ability to handle high volumes of customer service calls, especially in mortgage or loan servicing contexts.

  • Highlight your experience or familiarity with call center environments, customer issue resolution, and adherence to policies and regulations, as these are key to the role.

  • Apply through multiple platforms including Carrington Holding Company’s corporate career site and LinkedIn to maximize your application’s visibility.

  • Connect on LinkedIn with current employees in Carrington’s customer service or mortgage servicing divisions; start conversations by referencing the company’s commitment to customer care or asking about their experience with the hybrid work schedule.

  • Optimize your resume for ATS by including keywords from the job description such as 'bilingual customer service,' 'mortgage loan servicing,' 'call resolution,' and 'Automated Call Distribution (ACD) system' to ensure it passes initial screening.

  • Utilize Jennie Johnson’s Power Apply feature to automate tailored applications, find optimal application channels, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.

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