Minnesota Health Care Program System and User Support Specialist/Analyst - Human Services Program Specialist 2
ST PAUL, MNPosted 20 days ago
Job summary
Job post source
This job is directly from Minnesota Department of Human Services
Job overview
The Minnesota Health Care Program System and User Support Specialist/Analyst role provides critical technical support and problem resolution for MHCP systems, impacting the efficiency and effectiveness of health care program operations within the Minnesota Department of Human Services.
Responsibilities and impact
The specialist provides system user support, diagnoses and resolves MHCP system issues, acts as an expert contact for stakeholders, performs system testing, and participates in projects to ensure smooth operation of health care eligibility and financial systems.
Compensation and benefits
The position offers an hourly wage of $26.04 to $37.98, annual salary from $54,371 to $79,302, health insurance, paid leave, pension plan, life and disability insurance, tuition reimbursement, and employee assistance programs.
Experience and skills
Requirements include 2-4 years of health care program eligibility experience, knowledge of MHCP policies and systems like METS, MAXIS, MMIS, strong problem-solving skills, and preferred qualifications include communication skills, system manual experience, and customer service abilities.
Career development
The department provides training, professional development, tuition reimbursement, and opportunities for career growth within state government roles.
Work environment and culture
The Minnesota Department of Human Services values equity, inclusion, and employee well-being, offering a supportive work environment with telework options and a commitment to diversity.
Company information
The Minnesota Department of Human Services serves 1.7 million people annually, focusing on improving well-being through various health care programs and social services.
Team overview
The position is part of a team of System Support Agents providing technical assistance and system support to MHCP users and stakeholders.
Job location and travel
The job is located in St. Paul, Minnesota, with eligibility for telework for residents of Minnesota or bordering states within 50 miles of the office.
Application process
Applicants must apply online by the closing date, provide detailed experience in their resume, and may contact the department for assistance or accommodations.
Unique job features
This role is distinguished by its focus on supporting complex health care eligibility systems and policies, offering telework options, and being part of a state agency committed to public service and equity.
Company overview
The Minnesota Department of Human Services (DHS) is a state agency responsible for providing essential services to Minnesota residents, including healthcare, economic assistance, and social services. They generate revenue primarily through state and federal funding, which supports various programs such as Medicaid, child welfare, and mental health services. Established in 1883, DHS has a long history of evolving to meet the needs of the community, focusing on improving the quality of life for vulnerable populations and ensuring access to necessary resources.
How to land this job
Tailor your resume to highlight your experience with Minnesota Health Care Programs (MHCP), including familiarity with systems like METS, MAXIS, and MMIS, as these are critical to the role.
Emphasize your ability to analyze and resolve complex system issues, provide user support, and communicate technical information clearly to non-technical stakeholders, reflecting key responsibilities.
Apply through multiple channels such as the Minnesota Department of Human Services official careers page and LinkedIn to maximize your application visibility and chances.
Connect with current employees in the Health Care Administration division on LinkedIn; use ice breakers like commenting on recent MHCP initiatives or asking about team collaboration and telework experiences to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'system support,' 'MHCP,' 'eligibility technology systems,' 'problem resolution,' and 'policy implementation' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn contacts, freeing you to focus on interview preparation and networking.
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