Job summary
Job post source
This job is directly from Concero
Job overview
The Desktop Support Specialist at Concero ensures proper operation of computer, software, and network systems to support business tasks across all units.
Responsibilities and impact
The role involves handling service desk requests, setting up new user equipment and accounts, training users, diagnosing and resolving support tickets, providing in-person and remote support, managing hardware and software assets, and occasionally traveling to branch offices.
Experience and skills
Requires a minimum of 2 years in IT support, with preferred qualifications including an associate degree, Microsoft MCP or ITIL certification, Office 365 administration skills, knowledge of network technologies, and familiarity with IP telephony and MacOS/iOS.
Company overview
Concero is a technology consulting firm specializing in providing IT solutions and services to businesses across various industries. They make money by offering a range of services including cloud computing, cybersecurity, data analytics, and IT infrastructure management. Founded in 2001, Concero has built a reputation for delivering customized, high-quality technology solutions that help companies optimize their operations and achieve their business goals. The company is known for its client-centric approach and strong emphasis on innovation and continuous improvement.
How to land this job
Position your resume to highlight your hands-on experience in IT support, particularly with hardware and software troubleshooting, user training, and service desk operations, as these are central to the Desktop Support Specialist role at Concero.
Emphasize your familiarity with Microsoft products like Windows, Office365, and cloud applications, along with your knowledge of iOS device support and network technologies such as TCP/IP and VLANs, to align with key job requirements.
Apply through multiple platforms including Concero's corporate career site and LinkedIn to maximize your application's visibility and ensure you don't miss any openings for this role.
Connect with IT team members or current Desktop Support Specialists at Concero on LinkedIn to gain insights about the team and role; start conversations by asking about their experience with remote support or how they handle multi-site equipment deployment.
Optimize your resume for ATS by incorporating exact keywords from the job description such as 'service desk,' 'Office365 administration,' 'hardware and software maintenance,' 'network configuration,' and 'ITIL fundamentals' to pass initial automated screenings.
Jennie Johnson's Power Apply feature can automate applying through various channels, tailor your resume with the right keywords, and identify relevant LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill enhancement.
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