Job summary
Job post source
This job is directly from Pin-Up Curls
Job overview
The Remote Chat Support Agent at Pin-Up Curls serves as the first point of contact for customers, providing assistance and resolving inquiries through live chat to ensure customer satisfaction.
Responsibilities and impact
The agent responds to customer inquiries via live chat, provides accurate product and policy information, troubleshoots issues, documents interactions in the CRM, collaborates with teams, and meets performance metrics.
Compensation and benefits
The position offers a competitive salary with performance-based bonuses, flexible work-from-home schedule, comprehensive training, ongoing support, and opportunities for career growth.
Experience and skills
Candidates need a high school diploma or equivalent, excellent written communication, strong problem-solving skills, proficiency with live chat software and CRM, and ability to work flexible hours remotely.
Career development
The company provides opportunities for growth and advancement within the organization through ongoing support and training.
Work environment and culture
Pin-Up Curls promotes a positive and inclusive team culture with flexible work arrangements and support for remote employees.
Job location and travel
This is a remote position with flexible scheduling including evenings and weekends as needed.
Unique job features
The role offers the unique benefit of working remotely with flexible hours and includes performance-based bonuses and comprehensive training.
Company overview
Pin-Up Curls is a salon and beauty company based in Fort Wayne, Indiana, specializing in hair styling, coloring, and a range of spa services for women and men. The business generates revenue through personalized haircuts, color treatments, bridal services, waxing, facials, and retail sales of professional haircare products. Founded in 2010 by a group of experienced stylists, Pin-Up Curls has built a reputation for its welcoming atmosphere, ongoing staff education, and community involvement, including charity events and local partnerships. The company emphasizes creativity, teamwork, and customer experience, making it a popular destination for both clients and professionals seeking a collaborative work environment. Candidates should be aware of its strong focus on continuous learning and commitment to high-quality service.
How to land this job
Tailor your resume to highlight your strong written communication skills, proficiency with live chat software and CRM systems, and your ability to multitask effectively in a remote setting.
Emphasize your problem-solving abilities, customer service experience, and flexibility to work varied hours including evenings and weekends.
Apply through multiple platforms such as Pin-Up Curls' official corporate website and LinkedIn to maximize your application visibility.
Connect with current customer support team members or managers at Pin-Up Curls on LinkedIn, using ice breakers like commenting on their recent posts about customer experience or asking about the company culture in remote roles.
Optimize your resume for ATS by including keywords from the job description such as 'live chat support,' 'customer satisfaction,' 'CRM systems,' and 'remote work' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts for networking, saving you time and increasing your chances of landing the role.
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