Job summary
Job post source
This job is directly from SSA Group
Job overview
The General Manager at SSA Group oversees daily operations at cultural attraction sites, ensuring financial and operational goals are met while enhancing guest experience and client relationships.
Responsibilities and impact
The General Manager coaches department managers, manages budgets and inventory, liaises with clients and marketing, ensures compliance with laws and company policies, handles financial reporting, and drives revenue and guest service excellence.
Compensation and benefits
The position offers full-time exempt status with compensation based on experience, bonus eligibility, flexible vacation, medical/dental/vision insurance, 401(k) with 15% company match after one year, disability coverage, paid parental and bereavement leave, and a monthly cell phone stipend.
Experience and skills
Candidates need five years of operations management experience, preferably with two years in cultural or museum attractions, strong leadership, communication, financial management skills, and physical ability to perform job duties; ServSafe certification is a plus.
Career development
The role involves leadership and team development opportunities, with a focus on inclusivity, sustainability, and community engagement, supporting professional growth within SSA Group.
Work environment and culture
SSA Group emphasizes family values, inclusivity, sustainability, innovation, and community involvement, fostering a supportive and diverse work environment.
Company information
SSA Group partners with zoos, aquariums, museums, and cultural attractions across the U.S. to enhance revenue through integrated services, with 50 years of industry experience and a focus on sustainability and innovation.
Team overview
The General Manager reports to the Area General Manager and Regional Vice President and leads department managers across multiple operational areas at the site.
Job location and travel
The position is based at the Maryland Zoo, with expectations to work varied hours including nights, weekends, and holidays.
Application process
Applications must be submitted within 7 days of posting, with priority given to early submissions; the employer may adjust this timeframe as needed.
Unique job features
The role uniquely integrates operational management with sustainability and community engagement initiatives, offering involvement in diverse cultural attraction environments and comprehensive benefits.
Company overview
SSA Group is a leading provider of visitor services, retail, and food and beverage operations for cultural attractions such as zoos, aquariums, museums, and botanical gardens. They generate revenue through partnerships with these institutions, offering tailored guest experiences and managing on-site amenities. Founded in 1971, SSA Group has a rich history of enhancing visitor engagement and supporting the missions of their partner institutions through innovative solutions and exceptional service.
How to land this job
Position your resume to highlight leadership and operational management experience, focusing on your ability to coach and supervise teams, manage budgets, and drive revenue growth in fast-paced environments.
Emphasize skills in financial management, team building, client relations, and your experience with inventory control, scheduling, and compliance with laws and company policies as outlined in the job description.
Apply through SSA Group's official corporate careers page and LinkedIn, ensuring multiple submissions to increase visibility and priority within the 7-day application window.
Connect on LinkedIn with current SSA Group employees in management roles or within the Maryland Zoo division; use ice breakers like commenting on SSA Group's commitment to sustainability or asking about their experience fostering inclusive team environments.
Optimize your resume for ATS by including keywords such as 'operational management,' 'financial forecasting,' 'team leadership,' 'client liaison,' 'budget management,' and 'sustainability initiatives' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus more on interview preparation and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.