Job summary
Job post source
This job is from a recruiting firm hiring for a separate company
Job overview
The Remote Customer Experience Assistant role involves providing customer support via email, chat, and phone in a remote setting, ensuring customer satisfaction and timely issue resolution.
Responsibilities and impact
The candidate will respond to customer inquiries, deliver personalized solutions, document interactions in CRM systems, collaborate with internal teams on escalated issues, and maintain high customer satisfaction through proactive communication.
Compensation and benefits
The position offers competitive pay with potential performance incentives, flexible remote scheduling, ongoing training, and a supportive team environment.
Experience and skills
Preferred qualifications include prior customer service or virtual support experience, strong communication skills, organizational ability, tech-savviness, and a reliable internet connection.
Career development
The job provides ongoing training, coaching, and professional development opportunities within a growth-focused team.
Work environment and culture
The company promotes a supportive, inclusive, and diverse work environment with a focus on growth and equal opportunity.
Job location and travel
This is a 100% remote position with flexible scheduling options.
Unique job features
The role is fully remote with flexible hours and includes performance-based incentives and continuous professional development.
Company overview
Work From Home is a company specializing in providing remote work solutions, tools, and services to support businesses and individuals in creating efficient and productive work-from-home environments. They generate revenue through software subscriptions, consulting services, and partnerships with organizations seeking to optimize remote work operations. Founded during the rise of remote work trends, the company has played a pivotal role in enabling flexible work models and fostering innovation in virtual collaboration. Their mission focuses on empowering a global workforce with seamless remote capabilities.
How to land this job
Tailor your resume to highlight your customer service experience, especially in remote or virtual support roles, emphasizing your ability to communicate effectively via email, chat, and phone.
Focus on showcasing your problem-solving skills, organizational abilities, and tech-savviness, as these are key for handling multiple communication platforms and CRM tools in a fast-paced remote environment.
Apply through multiple channels including Work from Home's official corporate website and LinkedIn to maximize your exposure for this remote customer experience role.
Connect with current employees or team members in the customer support or virtual assistance division at Work from Home on LinkedIn; start conversations by commenting on recent company updates or asking about their remote work experiences.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'remote support,' 'CRM,' 'multitasking,' and 'problem-solving' to increase your chances of passing initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn connections to network with, saving you time and increasing your chances of landing the role.
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